Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shreya Patel

Canton,MI

Summary

Results-oriented Operation Manager with 3 years of experience in leading teams, managing projects, and optimizing operations. Skills in communication, attention to detail, and leadership. Aims to contribute strategic thinking and problem-solving abilities to drive operational efficiency and deliver exceptional results for the organization.

Overview

5
5
years of professional experience

Work History

Operations Manager

CVS Pharmacy
11.2021 - Current
  • Develop and implement strategic plans to improve operational efficiency and customer service
  • Lead team of 10 associates in all aspect of store operations
  • Collaborate with the store manager and other department managers to achieve overall store goals and objectives
  • Analyze financial data to identify trends and make recommendation for cost reduction and profit growth
  • Develop and implement employee retention strategies to reduce turnover and improve team morale
  • Manage and maintain accurate and up-to-date employee records, including time cards, attendance, and performance evaluations
  • Ensure efficient and accurate processing of all payroll for employees, including verifying and reconciling hours worked, bonuses, deductions and tax withholdings.

Retail Casher/ Shift Supervisor

CVS Pharmacy
05.2020 - 11.2021
  • Helped store management meet standards of service and quality in daily operations
  • Completed cash and credit card transactions accurately using POS software
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Managing the store, including greeting visitors and responding to telephone and in-person requests for information.

Circulation Desk Assistant

Schoolcraft College Library
10.2018 - 05.2020
  • Maintain accurate records of fines collected and ensure proper documentation
  • Maintain an organized and welcoming environment at the desk to enhance the overall library experience for patrons
  • Assist with the organization and maintenance of library displays and exhibits to promote library resources and services
  • Provide exceptional customer service to library patrons by answering questions, assisting with research, and recommending books and resources based on their interests and needs.

Education

Bachelor of Science - Human Resource Management

Columbia Southern University
Orange Beach, AL
05.2022

Associate - Science

Schoolcraft College
Livonia, MI
05.2020

Skills

  • Teamwork
  • Customer Service
  • Team Leadership
  • Staff Management
  • Data Management
  • Staff Training
  • Orientation And Training
  • Operations Manager

Timeline

Operations Manager

CVS Pharmacy
11.2021 - Current

Retail Casher/ Shift Supervisor

CVS Pharmacy
05.2020 - 11.2021

Circulation Desk Assistant

Schoolcraft College Library
10.2018 - 05.2020

Bachelor of Science - Human Resource Management

Columbia Southern University

Associate - Science

Schoolcraft College

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Shreya Patel