Shruti Chandrasekar
Downingtown,PA
Summary
Dynamic Release Manager at Bank of America with a proven track record in client relationship management and release management. Enhanced release quality through continuous process improvements, and effective communication. Skilled in Agile methodologies and critical thinking, driving successful project outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Release Manager
Bank of America
Hopewell, NJ
10.2022 - Current
- Developed and managed detailed release schedules, ensuring alignment with product roadmaps and cross-functional teams.
- Served as primary point of contact for all release-related communications, providing status updates and addressing stakeholder concerns.
- Identified and assessed potential risks, implementing strategies to minimize disruptions and ensure on-time delivery.
- Continuously evaluated and improved release management processes to enhance efficiency and reduce errors.
- Monitored post-release performance, collaborating with development and operations teams for swift issue resolution.
- Collaborated with quality assurance teams to ensure compliance with established standards.
- Streamlined workflows to optimize efficiency in release management processes.
Data Analyst
Bank of America
Hopewell, NJ
03.2022 - 10.2022
- Collaborated with stakeholders to gather requirements, facilitating improved reporting accuracy.
- Developed dashboards in Tableau to monitor key performance indicators and enhance performance tracking.
- Created clear visualizations in Tableau to effectively present complex data insights.
- Analyzed large datasets to uncover trends, patterns, and correlations for actionable business insights.
- Translated raw data into meaningful information using statistical techniques to support decision-making.
Customer Service Delivery Manager
QAD, Inc.
Mt Laurel, NJ
02.2021 - 03.2022
- Managed a diverse portfolio of 70+ clients, driving annual revenue growth by 25% through strategic relationship management, and tailored service delivery.
- Fostered a collaborative environment by facilitating regular updates and discussions, significantly improving client trust and engagement.
- Consulted with customers to gather and define requirements.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Monitored progress against goals and milestones, communicated updates to the team and client stakeholders.
Associate Customer Service Delivery Manager
QAD, Inc.
Mt Laurel, NJ
04.2019 - 01.2021
- Served as primary interface for Cloud Operations, enhancing client engagement and service delivery.
- Coordinated Cloud Portal updates and SLA report generation, achieving 25% improvement in service accuracy.
- Optimized project onboarding workflows with Cloud PMO, ensuring 100% milestone adherence.
- Collaborated with SDC team to refine major incident management processes, maintaining 100% compliance for improved reliability.
- Ensured SLA compliance while upholding high service quality standards.
- Facilitated regular client feedback sessions to inform strategies that align with client expectations.
- Managed diverse projects including conversions from on-premise systems and net new customer implementations.
Education
Bachelor of Science - Information Science and Technology, Minor in Business
The Pennsylvania State University
University Park, PA05.2019
Skills
- Client relationship management
- Release and change management
- Project management
- Agile methodologies
- Effective communication
- Rapid learning
- Problem solving
- Solution orientation
- Critical thinking
- Data analytics
- Microsoft Office suite
- JIRA and Confluence
- ITIL 4 framework
- Tableau visualization
- Remedy ticketing system
- Cutover planning
- Workflow optimization strategies
- Continuous deployment practices
- Cross-functional leadership
Certification
Professional Scrum Master 1 (PSM 1) 11/2022
Timeline
Release Manager
Bank of America
10.2022 - Current
Data Analyst
Bank of America
03.2022 - 10.2022
Customer Service Delivery Manager
QAD, Inc.
02.2021 - 03.2022
Associate Customer Service Delivery Manager
QAD, Inc.
04.2019 - 01.2021
Bachelor of Science - Information Science and Technology, Minor in Business
The Pennsylvania State University
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