SHRUTI MANOJ RANE
Mumbai,Maharashtra
Summary
I am a computer professional with a Bachelor's degree in Computer Application and five years of industry experience. Currently, I am furthering my education by pursuing a Master's degree in Computer Science, specializing in Data Analytics.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Analyst
Apertum Online PVT LTD
Mumbai, Maharashtra
10.2019 - 11.2022
- Fraud detection and prevention management
- Review and investigate the accounts marked under Risk and Fraud
- Validate the document submitted for KYC
- Working on improvement plans for efficient processing of transactions
- Identify fraud transactions and work with banks to resolve the cases
- Audit and release big/large winning bet settlements
- Handling unsettled tickets for real-sports and virtual games
- Monitor payment graphs to avoid customer hampering for unscheduled maintenance
- 2nd level escalation for B2B payment gateway downtime
- Reviewing shift report for assigned report to investigate and improve process
- Reactivation of the betting accounts marked under fraud transactions
Team Leader
Apertum Online PVT LTD
Mumbai, Maharashtra
03.2019 - 10.2019
- Product + CRM training for new agents (Customer Service Team, Operations Team, Quality Team)
- Share daily & weekly feedback with individual team member on markdowns highlighted by Quality
- Maintain monthly & yearly KPI reports for India CS team
- 1st level escalation for B2B payments downtime
- 1st level escalation for client website or back office downtime
Software Tester
TECH MAHINDRA
Mumbai, Maharashtra
01.2017 - 02.2019
- Provide quality assurance.
- Work with software developers and project teams
- Write and execute test scripts
- Write bug reports
- Prvide objective feedback to software development project teams.
- Work on multiple projects at one time
- Run manual and automated tests
Education
Computer Application -
Indira College Of Commerce and Science
Pune, Maharashtra10.2016
Higher Secondary School (HSC) -
St. Aloysius Jr College
Mumbai, Maharashtra06.2013
Secondary School Of Certificate -
Holy Cross High School
Mumbai, Maharashtra06.2011
Skills
- Customer service
- Communication skills
- Microsoft word
- Microsoft excel
- Leadership
- Analytics
- Compatibility Testing
- Defect tracking
- Agile Methodologies
- Test strategy
Certification
Software Testing Certification
Languages
- English
- Hindi
- Marathi (Marāṭhī)
Timeline
Operations Analyst
Apertum Online PVT LTD
10.2019 - 11.2022
Team Leader
Apertum Online PVT LTD
03.2019 - 10.2019
Software Tester
TECH MAHINDRA
01.2017 - 02.2019
Computer Application -
Indira College Of Commerce and Science
Higher Secondary School (HSC) -
St. Aloysius Jr College
Secondary School Of Certificate -
Holy Cross High School
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