Shruti Patel

• Analyzed market, sales, and supply chain data to inform strategic decisions.
• Tracked global diamond pricing trends, reducing procurement costs by 10%.
• Evaluated inventory performance, enhancing stock turnover by 15%.
• Identified operational gaps through process mapping to optimize workflows.
• Prepared business reports and dashboards for leadership utilizing Power BI.
• Coordinated with procurement, sales, and compliance teams for accurate valuation and ethical sourcing.
• Supported supply chain optimization using strong analytical and problem-solving skills.

• Negotiated with vendors and leveraged GDS for cost-effective travel solutions
• Managed budgets and reports with foundational accounting and finance principles
• Maintained customer satisfaction rate by resolving issues promptly and professionally
• Successfully managed multiple projects with strong communication and stakeholder management skills

• Managed client request queues and coordinated resolutions across internal and external systems, prioritizing effectively.
• Investigated chargeback and dispute cases using internal tools and third-party platforms, applying root-cause analysis.
• Communicated with clients regarding chargebacks and disputes, ensuring clarity and responsiveness in all interactions.
• Maintained strict confidentiality during information handling throughout investigations.
• Processed disputes while adhering to internal policies, card scheme regulations, and industry standards.
• Collaborated with cross-functional teams to achieve timely and accurate case resolutions.
• Documented case notes meticulously, utilizing analytical reporting practices for accuracy.

Leveraged critical thinking skills to address complex issues within chargeback processes.