Shruti Shah
Edison,USA
Summary
Psychology student at Rutgers University with extensive experience in customer service, retail, and healthcare support. Proven track record of success in high-pressure environments, including roles at Amazon, Hallmark, and HMH JFK University Medical Center. Strong leadership and communication skills, with expertise in inventory management, administrative support, and patient care. Recognized for improving customer and patient satisfaction through attentive service and effective problem-solving.
Overview
3
3
years of professional experience
Work History
Sales Associate
Hallmark
South Plainfield, USA
07.2024 - Current
- Executed cashier duties, including payment processing, receipt issuance, and return handling.
- Managed inventory through shelf restocking, display organization, and stock level monitoring.
- Maintained store cleanliness and organization to create a welcoming atmosphere.
- Assisted customers with product selection and provided personalized recommendations.
- Resolved customer complaints efficiently while maintaining professionalism.
- Handled incoming calls for product inquiries and order assistance.
- Utilized computer systems for order entry, tracking, invoicing, and related tasks.
Amazon Locker+ Associate
Amazon
Metuchen, USA
07.2024 - Current
- Greeted customers and offered assistance to increase customer satisfaction.
- Receive, pick, and store customer orders, process returns, and prepare for delivery.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Receive truck deliveries.
Volunteer
HMH JFK University Medical Center
Edison, USA
07.2022 - 03.2023
- Assisted nursing staff with daily rounds, vital signs documentation, and non-medical patient support.
- Responded to patient requests and ensured their comfort by delivering meals, supplies, and personal items.
- Provided administrative support by answering phones, filing charts, copying documents, and coordinating records.
- Maintained cleanliness by organizing patient rooms and restocking medical supplies.
- Greeted visitors and helped with directions and general assistance.
- Transported lab results, specimens, and records to appropriate departments.
Education
Bachelor of Arts - Psychology
Rutgers University-New Brunswick
New Brunswick, NJ06.2025
John P. Stevens High School -
John P. Stevens High School
Edison, NJ06.2020
Bhartiya Vidya Bhavan’s
India03.2019
Skills
- Customer engagement
- Team collaboration
- Customer service
- Attention to detail
- Computer proficiency
- Active listening
- Administrative support
- Reading comprehension
- Time management
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
Sales Associate
Hallmark
07.2024 - Current
Amazon Locker+ Associate
Amazon
07.2024 - Current
Volunteer
HMH JFK University Medical Center
07.2022 - 03.2023
Bachelor of Arts - Psychology
Rutgers University-New Brunswick
John P. Stevens High School -
John P. Stevens High School
Bhartiya Vidya Bhavan’s
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