Shterna Sarah Dugan
Glenview,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I am dedicated to providing assistance to individuals and families in need. Proficient in assessing individual circumstances, identifying resources and developing plans of action to deliver support. Proven ability to work independently and collaboratively with diverse stakeholders.
Overview
8
8
years of professional experience
Work History
Discharge Planner
Whitehall Of Deerfield
02.2023 - Current
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
- Worked with utilization review to establish prior authorization for timely discharges.
- Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
- Coordinated patient discharge planning and follow-up care.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Facilitated family meetings to discuss patient care plans.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Provided patient and family education on available resources and self-care strategies.
Phone Interpreter
United Airlines
01.2022 - 02.2023
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Maintained message content, tone, and emotion as closely as possible
- Offered language instruction to help clients improve language skills.
Customer Service Representative
Jewel Osco
03.2016 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Mather High School
Chicago, IL05.2018
Skills
- Discharge Recommendations
- Operational Requirements
- Active Listening
- Patient Health Information Access
- Multi-lingual in Hebrew, Spanish, and English
- Case Notes
- Specialist Referrals
- Office Supplies and Inventory
Languages
English
Hebrew
Spanish
Timeline
Discharge Planner
Whitehall Of Deerfield
02.2023 - Current
Phone Interpreter
United Airlines
01.2022 - 02.2023
Customer Service Representative
Jewel Osco
03.2016 - 10.2018
High School Diploma -
Mather High School
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