Summary
Work History
Education
Skills
Timeline
Generic

Shtina Grace

customer service rep
Bennettsville,SC

Summary

Im a very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Operations Customer Service Specialist

Conduent
02 2020 - 01 2024
  • Enhanced customer satisfaction by efficiently resolving complex issues and addressing concerns.
  • Worked closely with other departments such as Sales or Marketing to identify opportunities for cross-selling or improving product offerings based on customer feedback data gathered from interactions.
  • Optimized workflow processes within the department, resulting in improved productivity and effectiveness in handling customer requests.
  • Assisted in the development and implementation of new initiatives aimed at enhancing the overall customer experience, leading to higher levels of satisfaction and loyalty.

Customer Service Cashier

Walmart
01 2019 - 02 2020
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Maintained accurate records of customer transactions for reporting purposes.

Loan Officer

Check And Go
06 2017 - 01 2019
  • Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
  • Ensured compliance with all federal and state regulations throughout the loan origination process.
  • Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
  • Conducted thorough credit analysis to minimize risk exposure for the financial institution.

Education

High School Diploma - General Course Studies

Marlboro County High School
06.1991

Skills

  • Banking
  • Risk management assessments
  • Team Player
  • Relationship building and management
  • ATM stocking and operation
  • Sales expertise
  • Master of QuickBooks
  • Database Management
  • Professional telephone demeanor
  • Report preparation
  • Training development aptitude
  • Creative problem solving
  • Order fulfillment
  • Recordkeeping strengths

Timeline

Operations Customer Service Specialist

Conduent
02 2020 - 01 2024

Customer Service Cashier

Walmart
01 2019 - 02 2020

Loan Officer

Check And Go
06 2017 - 01 2019

High School Diploma - General Course Studies

Marlboro County High School

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Shtina Gracecustomer service rep