Summary
Work History
Education
Skills
Timeline
Generic

Shtina Grace

customer service rep
Bennettsville,SC

Summary

Im a very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Operations Customer Service Specialist

Conduent
Bristol TN
02 2020 - 01 2024
  • Enhanced customer satisfaction by efficiently resolving complex issues and addressing concerns.
  • Worked closely with other departments such as Sales or Marketing to identify opportunities for cross-selling or improving product offerings based on customer feedback data gathered from interactions.
  • Optimized workflow processes within the department, resulting in improved productivity and effectiveness in handling customer requests.
  • Assisted in the development and implementation of new initiatives aimed at enhancing the overall customer experience, leading to higher levels of satisfaction and loyalty.

Customer Service Cashier

Walmart
Bennettsville sc
01 2019 - 02 2020
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Maintained accurate records of customer transactions for reporting purposes.

Loan Officer

Check And Go
Bennettsville
06 2017 - 01 2019
  • Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
  • Ensured compliance with all federal and state regulations throughout the loan origination process.
  • Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
  • Conducted thorough credit analysis to minimize risk exposure for the financial institution.

Education

High School Diploma - General Course Studies

Marlboro County High School
06.1991

Skills

  • Banking
  • Risk management assessments
  • Team Player
  • Relationship building and management
  • ATM stocking and operation
  • Sales expertise
  • Master of QuickBooks
  • Database Management
  • Professional telephone demeanor
  • Report preparation
  • Training development aptitude
  • Creative problem solving
  • Order fulfillment
  • Recordkeeping strengths

Timeline

Operations Customer Service Specialist

Conduent
02 2020 - 01 2024

Customer Service Cashier

Walmart
01 2019 - 02 2020

Loan Officer

Check And Go
06 2017 - 01 2019

High School Diploma - General Course Studies

Marlboro County High School

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