Shuaib Hamid

Senior Data Center Technician:

Data Center Operations:

• Expert in preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning IT datacenter technologies and equipment.
• Provides guidance on cabling infrastructure, network, server, and storage equipment interactions.
• Reviews and shares Process Change Notifications (PCNs) to ensure efficient workflow and mitigate impacts.
• Ensures compliance with policies and procedures, escalates issues as needed, and completes assigned tickets efficiently.
  Provides guidance to less experienced technicians.
  

Service Delivery :

• Guides less experienced technicians and develops effective execution strategies for tasks.
• Performs hardware startups and shutdowns, quality control activities, and post-execution verification.
• Applies advanced diagnostics and troubleshooting to minimize disruptions.
• Communicates and escalates technical or safety incidents, participates in bridge calls, and performs decommissions, changes, and refreshes of infrastructure equipment.
  

Managing Service :

• Seeks guidance on client interactions, maintains awareness of Key Performance Indicators (KPIs), and develops understanding of cross-functional processes.
• Completes required training and mentors other technicians through on-the-job training and guidance.
  

Datacenter Work Environment :

• Participates in safety briefings, completes Environmental & Health Safety (EHS) training, and ensures compliance with safety procedures.
• Completes security and data management training, escorts third-party vendors, and reports security concerns.
• Promotes a positive team environment by sharing information, assisting in collaborations, and providing feedback to enhance efficiency.

• Served as an acting Senior Technician leading a team of six technicians for a duration exceeding six months.
• Exemplified and instructed One Microsoft culture.
• Designated as one of the primary contacts during Data Center incidents.
• Utilized Global Data Center Operations (GDCO) ticketing system to assign tickets to technicians, ensuring compliance with established Service Level Agreements (SLAs).
• Provided hands-on training and mentorship to technicians, offering guidance on specific situations and client interactions.
• Executed planned management tasks such as resolving escalations and addressing blocking issues to ensure seamless Data Center workflow.
• Prioritized requests in accordance with business needs.
• Conducted system and network installations, troubleshooting, technical support, and deployment support in adherence to Standard Data Center Operating Procedures.
• Collaborated with Network Engineers to troubleshoot Data Center equipment.
• Executed comprehensive power audits throughout the Data Centers to prevent service downtime during scheduled power maintenance activities.
• Decommissioned hardware, servers, and entire racks for complex changes or system upgrades in accordance with Standard Operating Procedures.

• Operated warehouse equipment and reported instances of safety code violations to management to mitigate the risk of accidents.
• Trained over 20 new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
• Managed freight flow through the utilization of powered equipment vehicles
• Conducted identification, counting, separation, combination, and scanning of freight utilizing a warehouse management system terminal.
• Maintained records, logs, and forms as part of daily duties.

• Set up audiovisual equipment for conferences in accordance with guests' requests and requirements.
• Adhered to established safety procedures and utilized safety equipment to mitigate risk of injury and loss.
• Interpreted instructions to schedule and coordinate events in accordance with client specifications.
• Set up and dismantled conference and banquet rooms in accordance with facility standards and specifications.
• Delivered exceptional service to guests by promptly addressing their needs and requests.

• Conducted reviews of housekeeping supply charts and inventories.
• Conducted inspections of rooms to assess for damages and adherence to housekeeping standards.
• Addressed guest complaints regarding housekeeping services and escalated issues to management for resolution.
• Enforced adherence to company safety, cleanliness, and sanitation policies by maintaining rigorous housekeeping standards