Shuanteika Summons

Communicated with clients to gather additional information for claims resolution.

• Assisted customers with billing inquiries and resolved account discrepancies.
• Handled customer inquiries and complaints regarding billing issues via telephone, email, and other communication channels.
• Managed high-volume calls, ensuring professional demeanor and consistent service quality.
• Resolved complex billing disputes promptly, enhancing customer satisfaction.
• Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
• Processed payments and maintained accurate billing records in the system.
• Processed bill adjustments and issued refunds to effectively address customer service and billing complaints.
• Coordinated with patients regarding payment plans and outstanding balances.
• Utilized CRM software to manage client information and interactions effectively.
• Educated customers on the importance of maintaining adequate insurance coverage.
• Reviewed customer account records to ensure accuracy of all data entered into the system.
• Analyzed billing reports to identify trends and errors in submissions.
• Communicated with healthcare providers to clarify billing discrepancies.
• Processed coding and billing documents for accurate patient accounts.
• Conducted coding and audit reviews to ensure billing accuracy.
• Reviewed insurance claims for compliance with healthcare regulations.
• Followed established guidelines while handling confidential information related to customer accounts.
• Updated customer information in the database to ensure accurate records management.
• Actively monitored incoming calls, emails, chats for billing-related questions, inquiries from customers.
• Utilized electronic health record systems to maintain patient information.
• Updated databases with new and modified customer data.
• Updated databases with new and modified customer data.

• Greeted patients warmly and ensured a welcoming atmosphere.
• Coordinated appointment scheduling, ensuring timely access to care and maintaining accurate patient records.
• Answered phone calls promptly and addressed patient inquiries professionally.
• Facilitated communication between patients and medical staff, enhancing patient experience and satisfaction.
• Processed patient intake forms and verified insurance information to streamline check-in process.
• Provided support during patient check-in and check-out procedures smoothly.
• Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
• Completed basic bookkeeping and document filing.
• Managed incoming and outgoing mail, courier services, faxes and other correspondence.

• Resolved customer issues through timely, effective solutions, enhancing satisfaction.
• Answered customer inquiries, providing accurate product and service information, ensuring clarity.
• Handled incoming calls, directing them to appropriate resources for efficient service.
• Assisted customers with transportation scheduling and inquiries.
• Maintained accurate records of customer interactions in the system.