Aundrea Elliott
Greensboro,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lincoln Financial Group
11.2022 - Current
- Provide excellent customer service by answering inbound calls and building rapport with plan participants and plan sponsors, while addressing customer inquiries with accuracy
- Offer detailed information about retirement plans while navigating multiple software systems and databases
- Ensure customer needs are met with tailored solutions, demonstrating flexibility and responsiveness
HealthCare Billing Specialist
LabCorp
09.2020 - 11.2022
- Prepared and verified billing statements, ensuring correct diagnostic coding for patients
- Managed and updated patient information and medical records with precision
- Conducted research to assist clients, delivering prompt and accurate resolutions to issues
- Resolved customer inquiries and complaints using effective problem-solving techniques, providing accurate information via phone and email
Sales Associate/Cashier
DSW
05.2019 - 06.2021
- Maintained customer satisfaction with quick and professional handling of products
- Handled daily credit and cash transactions to facilitate customer satisfaction
- Used POS system to enter orders, process payments, and issue receipts
- Learned duties for various positions and provided backup at key times
Education
Associate of Arts - Arts
Guilford Technical Community College
Jamestown, NC05-2019
Bachelor of Business Administration - Business Administration
Guilford Technical Community College
Jamestown, NC05.2026
Skills
- Problem Sensitivity
- Conflict Resolution
- Claims Resolution
- Team Development
- Medical Billing
- Data Entry
- Call center experience
- Microsoft Excel
- Complaint resolution
Certification
- Microsoft Excel- Level 2
Timeline
Customer Service Representative
Lincoln Financial Group
11.2022 - Current
HealthCare Billing Specialist
LabCorp
09.2020 - 11.2022
Sales Associate/Cashier
DSW
05.2019 - 06.2021
- Microsoft Excel- Level 2
Associate of Arts - Arts
Guilford Technical Community College
Bachelor of Business Administration - Business Administration
Guilford Technical Community College
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