Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Xiomara Ahumada

LAKELAND,UNITED STATES

Summary

I am a dedicated and motivated professional with a strong background in customer service and a passion for excellence. I thrive in dynamic and fast-paced environments, consistently delivering top-notch results. My excellent communication skills, attention to detail, and commitment to teamwork make me a valuable asset to any organization. I am eager to contribute my expertise and drive to support the success of a forward-thinking company.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Dugout Mugs
Winter Haven, FL
09.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Client Service Representative

Polk County Animal Hospital
Lakeland, FL
09.2020 - 08.2021
  • Responded to client calls and emails to answer questions about products and services.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Greeted incoming clients to provide immediate, friendly and knowledgeable support.
  • Added new client data to system and made changes to old information to keep everything up-to-date.
  • Supported clients by handling service requests, answering questions and acting as consistent resource.

Vet Assistant

Animalura
Bogota, Colombia
09.2019 - 03.2020
  • Feed, bathe and care for patients who stay overnight in the facility.
  • Provide patient restraint during examinations.
  • Provided client support to clients, answering questions and addressing concerns.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Education

Associate of Arts - Elementary Education

Polk State College
Winter Haven, FL
08.2026

Wildlife Management and Biosecurity -

Veterinarian Medicine , University CEU Cardenal Herrera, IVIS Institute of wildlife
08.2021

Doctor of Veterinary - Medicine

Veterinarian Medicine , University of La Salle
06.2020

03.2000

Skills

  • Bilingual
  • Problem sensitivity
  • Flexibility and Adaptability
  • Strong interpersonal skills
  • Patient
  • Active listening
  • Conflict mediation
  • Customer support

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Dugout Mugs
09.2021 - Current

Client Service Representative

Polk County Animal Hospital
09.2020 - 08.2021

Vet Assistant

Animalura
09.2019 - 03.2020

Associate of Arts - Elementary Education

Polk State College

Wildlife Management and Biosecurity -

Veterinarian Medicine , University CEU Cardenal Herrera, IVIS Institute of wildlife

Doctor of Veterinary - Medicine

Veterinarian Medicine , University of La Salle

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Xiomara Ahumada