Stephanie Rodie
Shreveport,Louisiana
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled care and support. Proficient in customer service best practices and related options. Skilled in oral and written communication, active listening and analytical problem-solving skills. Enhances client experiences by employing service-oriented behaviors, understanding client desires and providing individualized solutions.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Blue Carpet & Tile Cleaning
09.2011 - Current
- Identified and analyzed customer concerns about stains and concerns to anticipate needs and build lasting relationships
- Providing over 14 years of personalized and professional customer service
- Responding to calls, emails, social media in a prompt and efficient manner
- Assisted customers with setting appointments
- Processed invoices and emailed documentation to clients
Receptionist/Switchboard Operator
Brentwood Behavioral Health Hospital
01.2023 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, prepared and registered patients for intake process and helped coordinate patient visitation
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central phone system promptly and directed calls accordingly.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Mental Health Technician
Brentwood Behavioral Health Hospital
09.2022 - 05.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Childcare Worker
Mini Miracles Childcare Center
07.2022 - 09.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Encouraged children to develop healthy social and emotional skills.
- Promoted good behavior with positive reinforcement methods.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Project Celebration
Domestic Violence Victim Advocate
03.2021 - 09.2021
- Interviewed clients in emergency situations, collected sensitive legal and personal
information to adequately assist client in need. - Demonstrated respect, friendliness and willingness to help wherever needed
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients such as legal services, financial assistance, mental health services.
- Developed and maintained courteous and effective working relationships.
- Attended job trainings and seminars to increase my professional knowledge relating to job field.
Receptionist
Paks Karate
06.2007 - 07.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Kept reception area clean and neat to give visitors positive first impression.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
High School Diploma -
Haughton High School
Haughton, LA12.2007
Skills
- Adaptability
- Effective Communication
- Active Listening Skills
- Problem Sensitivity
- Conflict Resolution
- Patience and Empathetic
- Ability to read physical and emotional cues
- Microsoft Excel
- Microsoft Word
- Microsoft Office
Timeline
Receptionist/Switchboard Operator
Brentwood Behavioral Health Hospital
01.2023 - 05.2023
Mental Health Technician
Brentwood Behavioral Health Hospital
09.2022 - 05.2023
Childcare Worker
Mini Miracles Childcare Center
07.2022 - 09.2022
Project Celebration
Domestic Violence Victim Advocate
03.2021 - 09.2021
Customer Service Representative
Blue Carpet & Tile Cleaning
09.2011 - Current
Receptionist
Paks Karate
06.2007 - 07.2008
High School Diploma -
Haughton High School
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