SHUBHAM KESHRI

Provided economic support and services to individuals in need, ensuring compliance with agency policies and regulations.

• Coordinated community programs that increased public engagement and awareness of available services.
• Developed training materials for staff to improve service delivery and compliance.
• Analyzed data to identify trends and support strategic decision-making.

• Assisted clients with SNAP requests, managing applications, addressing delays, processing issues, handling denials, and facilitating resubmissions.
• Interviewed and gathered information to prepare documentation for eligibility decisions regarding public assistance, unemployment, and health benefits.
• Worked at HRA Department in NYC

• Collaborated with organizations to coordinate food pantries, medication distribution, and essential services for community residents.
• Conducted community outreach and collected data to identify and prioritize services needed by the public.
• Assisted in developing and implementing community programs at LGBT Center in the Bronx to support local residents.

• Delivered targeted intervention support to enhance engagement within predefined population.
• Checked in, documented, and oriented community member attendees to ensure smooth participation.
• Shared actionable feedback from event observations with administrators to inform future improvements.
• Columbia University

• Reviewed and regulated product designs to ensure compliance with legal requirements of respective countries.
• Proofread labels for global brands like Mondelez to ensure compliance with industry standards.
• Audited artwork submitted by design team to confirm adherence to client standards.

• Handled email requests for Amazon.de, troubleshooting issues including hacked accounts, refunds, replacements, and late deliveries to ensure customer satisfaction.
• Resolved client-side data breaches by collaborating with relevant departments to restore account security and maintain customer trust.
• Coordinated with transport partners in Europe, providing timely updates to customers regarding their shipments.

• Processed payroll for all employees, ensuring timely and accurate compensation.
• Assisted leads and supervisors in executing various tasks to facilitate team operations.
• Assisted engineering teams in developing project documentation and specifications.
• Collaborated with cross-functional teams to streamline manufacturing processes.
• Conducted research on industry trends and emerging technologies for project support.

• Assisted in developing marketing materials for product launches and promotions.
• Conducted market research to identify customer preferences and trends.
• Collaborated with the sales team to support lead generation initiatives.
• Managed daily sales activities to support achievement of monthly targets.