KIKI TEO
Phoenix,AZ
Summary
With over 5 years of experience in hospitality and travel, encompassing roles as a guest service officer on a cruise ship and front-of-house supervisor at a restaurant, I possess a fervent dedication to delivering exceptional customer service and crafting bespoke travel experiences. Leveraging my background in sales and marketing, I bring a profound understanding of the intricacies of the travel industry. My extensive travels to 40+ countries have cultivated a keen awareness of cultural nuances, complemented by my adept communication skills, ensuring utmost client satisfaction. I am eager to apply my expertise and passion for hospitality in the role of concierge.
Overview
8
8
years of professional experience
Work History
Front of House Supervisor
Cowboy's Beach Bar And Grill
05.2020 - 12.2022
- Managed a team of servers and maintained a 5-star rating on Trip Advisor by consistently delivering exceptional guest experiences.
- Handled complaints, settled disputes and resolved customer conflicts.
- Resolved guest issues quickly to maintain a loyal customer base and positive reputation in community.
- Monitored and addressed customer feedback to continuously improve service quality at the nearly 20 tables of the restaurant.
Guest Service Officer
Princess Cruises
01.2019 - 05.2020
- Provided exceptional customer service and ensured all their needs were met, as one of 12 agents responsible for servicing 4,200 guests onboard.
- Developed rapport with corporate clients through consistent professional interactions while accommodating their unique needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to guest travel experience.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Managed daily transactions of over $5000 in value.
Sales and Marketing Coordinator
Genting Cruise Lines
07.2017 - 01.2019
- Supported for three different cruise lines under the Genting brand: Dream Cruises, Star Cruises, and Crystal Cruises.
- Collaborated with 12 different travel agencies, meeting with them weekly to discuss bookings and marketing strategies.
- Organized 7 travel fair events to build strong community relationships and optimize promotional efforts.
- Implemented advertising campaigns and prepared promotional materials.
Check-in Agent
Golden Foundation Tours Corp.
05.2015 - 06.2017
- Assisted with serving 4,500 guests onboard cruise ship, working alongside a team of 70 agents to ensure exceptional customer service was provided.
- Was Promoted to supervisor role within 6 months of employment due to exceptional performance as a cruise terminal agent.
- Coordinated with various departments, such as security, immigration, customs, and ship personnel, to ensure that the terminal operates smoothly and efficiently.
Education
BBA - Ocean Tourism Management
National Taiwan Ocean University
TAIWAN06.2018
Some College (No Degree) - Exchange Program
Memorial University of Newfoundland
CanadaSkills
- Bilingual in English and Mandarin
- Relationship management
- Customer Service Management
- Service Quality Standards Evaluation
- Operations Management
- Organizational skills
- Teamwork and Collaboration
- Concierge services
- Multitasking
- Problem-solving skills
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Front of House Supervisor
Cowboy's Beach Bar And Grill
05.2020 - 12.2022
Guest Service Officer
Princess Cruises
01.2019 - 05.2020
Sales and Marketing Coordinator
Genting Cruise Lines
07.2017 - 01.2019
Check-in Agent
Golden Foundation Tours Corp.
05.2015 - 06.2017
BBA - Ocean Tourism Management
National Taiwan Ocean University
Some College (No Degree) - Exchange Program
Memorial University of Newfoundland
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