SHUKRI AFRAH
Columbus
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Host, Server and To-go
The Cheesecake Factory
Columbia
10.2019 - Current
- Greets customers as they enter a restaurant, takes and confirms reservations, and shows customers to their table. They may also support other staff members by assisting with bussing or serving duties.
- Make guests feel welcome and accommodated.
- Take orders from guests and input them into the point of sale.
- Make menu recommendations to guests.
- List ingredients or common allergens for guests from memory.
- Sell menu specials or limited time offers.
- To go specialists do receive tips although guests don't frequently tip them. They have the opportunity to be tipped. They take phone and walk-in to-go orders. They also bag the orders and ensure that everything is there for the customer.
- Welcomed guests and managed seating arrangements efficiently.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Took reservations over phone and in person.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Cashier
Walgreens
Silver Spring
02.2021 - 08.2022
- Managed cash register operations and balanced cash drawers daily.
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and recommendations.
- Maintained store cleanliness and organized merchandise displays.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Customer Service Cashier
ShopRite
Cherry Hill
01.2018 - 09.2019
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
Ph.D. - Psychology
University of Maryland
College Park, MD 08.2018 - 04.2026
High School Diploma -
Wheaton High School
Silver Spring, MDSkills
- Effective communication
- Customer service
- Problem solving
- Critical thinking
- Time management
- Health standards
- Food allergy awareness
- Up-selling techniques
- Impression management
- Customer engagement
- Reservation management
- Team player mentality
Certification
- First aid certified
CPR certified
Timeline
Cashier
Walgreens
02.2021 - 08.2022
Host, Server and To-go
The Cheesecake Factory
10.2019 - Current
Ph.D. - Psychology
University of Maryland
08.2018 - 04.2026
Customer Service Cashier
ShopRite
01.2018 - 09.2019
High School Diploma -
Wheaton High School