Hi, I’m
Shuling Huang
Millbrae,California
Summary
Personable customer service offering 15 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
8
years of professional experience
Work History
Macy'sSan Francisco, CA
Customer Service Representative
06.2017 - 12.2019
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Avis Rental CarSan Francisco, CA
Customer Service Representative
04.2015 - 01.2017
Job overview
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
SafewaySan Francisco, CA
Customer Service Cashier
05.2007 - 09.2010
Job overview
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
Metropolitan BankSan Francisco, United States
Bank Teller
06.2006 - 04.2007
Job overview
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Professional Golfers Career CollegeTemecula, CA
Associate of Arts from Professional Golf Management
08.2013
University Overview
- Awarded Scramble Cup CHAMPION
- Assist Completed professional development in Golf Tournament
Tourism CollegeGuangzhou , China
Associate of Arts from Tourism Management
06.1993
Skills
- Customer Account Management
- Order and Refund Processing
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
Play golf
Golf is a mental game that requires me to stay calm and control my nerves under pressure. I have to learn how to use 14 different clubs in different ways, and then adjust my swing for things like bad weather.
There will be many small achievements throughout the game, and finally sinking my putt into the hole leaves my feeling a sense of accomplishment like no other. make me feeling of accomplishment .
Also, it brings out the personality and ethic mentality of your partners, essentially showing who they really are.
Therefore, playing golf will make me how to build good relationship with coworker, become a good team member,
Languages
Chinese (Cantonese)
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Representative
Macy's
06.2017 - 12.2019
Customer Service Representative
Avis Rental Car
04.2015 - 01.2017
Customer Service Cashier
Safeway
05.2007 - 09.2010
Bank Teller
Metropolitan Bank
06.2006 - 04.2007
Professional Golfers Career College
Associate of Arts from Professional Golf Management
Tourism College
Associate of Arts from Tourism Management
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