Shumaila Khan
Cypress
Summary
Assistant Store Manager Assistant Store Manager with 3+ years of experience managing retail operations. Strong communicator who connects to all audiences. Inspirational leader who motivates the team to achieve great results. Adopts to changes and with propensity for ownership. Proven ability to balance employee needs with evolving company requirements. Self-motivated and seeks personal growth and development. Conversion metrics & KPIs Omni channel order to fulfillment Recruiting & training Customer engagement Floor sets and store standards for merchandising and operations. Employee retentions
Overview
25
25
years of professional experience
Work History
Bank Customer Service Representative
Zions Bancorporation
01.2024 - Current
- Assisted customers with account inquiries and transaction processing.
- Resolved customer issues by utilizing problem-solving skills and banking knowledge.
- Educated clients on banking products and services to enhance customer experience.
- Streamlined account opening procedures to improve efficiency and reduce wait times.
- Cash handling
Assistant Store Manager
Brooks Brothers
04.2017 - 01.2021
- Company Overview: Top 3 North America Store with 28 store associates and extensive departments and categories
- Helped increase YOY sales by consistently driving process improvement and operational excellence across all store associates.
- Responsible for Omni Channel BAGA (Buy Anywhere Get Anywhere) orders by ensuring transfer orders, store fulfillment orders and pickups went on time and met operational goals.
- Recognized for personal achievement in SMS based customer outreach contributing towards increased return customer traffic and conversion.
- Effectively recruited, mentored for exceptional customer engagement, conversion and meeting company visual standards and deadlines.
- Effectively practice cost control measures including employee scheduling and keeping a close monitor on loss prevention.
Optician
For Eyes Optical
03.2003 - 02.2005
- Manage daily operations for successfully running the store including opening to closing responsibilities.
- Routinely exceeded upsell, cross-sell targets while ensuring high levels of customer satisfaction.
- Support management with effective inventory control, reporting and store transfers.
Sales Associate
Dillard’s
01.2001 - 01.2003
- Responsible for day-day store operations including full proficiency in POS sales, returns, complaints, receiving, inventory, deposit drops, change orders, opening & closing.
- Ensured the store achieved corporate goals for sales, shrink and payroll.
Education
Associate in Arts - Karachi, Pakistan
Jinnah Postgraduate
Skills
- Data entry proficiency
- Complaint handling
- Financial transactions
Languages
Trilingual, Hindi, Urdu and English
Timeline
Bank Customer Service Representative
Zions Bancorporation
01.2024 - Current
Assistant Store Manager
Brooks Brothers
04.2017 - 01.2021
Optician
For Eyes Optical
03.2003 - 02.2005
Sales Associate
Dillard’s
01.2001 - 01.2003
Associate in Arts - Karachi, Pakistan
Jinnah Postgraduate
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