Summary
Overview
Work History
Skills
Timeline
Generic

Shumaila Tufail

Irving,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

FedEx
08.2021 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Packing, Shipping, and Receiving Assembler

Samsung
02.2017 - 01.2018
  • Cleaned and sanitized lines during changeovers from one product to another.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Observed machine operations to verify quality and conformity of filled and packaged products to standards.
  • Monitored fill levels, weights and codes of products to meet specifications.

Skills

  • Calendaring
  • Shipping and Receiving Understanding
  • Route Dispatch
  • Managing Multiple Tasks
  • Report Creation

Timeline

Customer Service Representative

FedEx
08.2021 - 10.2022

Packing, Shipping, and Receiving Assembler

Samsung
02.2017 - 01.2018

Similar Profiles

CREATE PROFILE
Shumaila Tufail