Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
DaLena Jackson
Ogden,UT
Summary
Overview
13
years of professional experience
Work History
Lexington Law Firm West Valley City, UT
Customer Service Representative
03.2014 - 06.2023
Job overview
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with any questions or concerns they may have regarding their case, via email and chat.
TeleperformanceOgden, UT
Customer Service Representative
03.2013 - 03.2014
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Maverik Adventure's First StopMarriott-Slaterville, UT
Cashier
10.2010 - 03.2013
Job overview
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Roy High SchoolRoy, UT
University Overview
Two Rivers High SchoolOgden, UT
High School Diploma
06.2009
University Overview
Skills
- Senior Leadership Support
- Microsoft Word
- Stocking and Replenishing
- Report Transcription
- Active Listening
- Order Fulfillment
- Credit Card Payment Processing
- Microsoft PowerPoint
- Retail Sales Customer Service
- Account Management
- Customer Relations
- Customer Service
- Billing Adjustments and Refunds
- Microsoft Outlook
- Clerical Support
- Call Center Operations
- Customer Consulting
- Understanding Customer Needs
- Store Maintenance
- Computer Proficiency
- Refund Processing
- Strong Analytical and Problem-Solving Skills
- Livechat Messaging
- Order and Refund Processing
- Time Management
- Money Handling Abilities
- Problem-Solving Ability
- Customer Data Confidentiality
- Coordination
- Calendaring
- YouTube
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't stop until your proud
Timeline
Customer Service Representative
Lexington Law Firm
03.2014 - 06.2023
Customer Service Representative
Teleperformance
03.2013 - 03.2014
Cashier
Maverik Adventure's First Stop
10.2010 - 03.2013
Roy High School
Two Rivers High School
High School Diploma
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