Avanti Aguilar

Managed high-volume inbound client communications with empathy, efficiency, and strict attention to detail in a fully remote environment.

Maintained exceptional performance metrics over a loyal 2.5-year tenure by successfully troubleshooting client issues and coordinating logistics.

Utilized advanced digital tools and communication systems to deliver seamless service while meeting strict corporate compliance standards.

• Assisted customers with inquiries about services and products.
• Resolved customer complaints through effective communication techniques.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided timely updates to customers regarding order status and service changes.
• Provided excellent customer service to resolve customer complaints in a timely manner.

• Processed prescriptions accurately and efficiently for customer fulfillment.
• Managed inventory levels and restocked medications as needed.
• Maintained cleanliness and organization in pharmacy work areas.
• Operated pharmacy software to input patient information and manage prescriptions.
• Collaborated with team members to streamline daily operations effectively.

Prepared, packaged, and dispensed prescribed medications under the direct supervision of the licensed pharmacist.

Conducted meticulous insurance verification, resolved billing discrepancies, and managed inventory control.

Delivered excellent patient care at the pharmacy counter and drive-thru, counseling customers on basic OTC questions and intake processes.

• Greeted customers and provided friendly customer service.
• Processed payments using cash registers or POS systems accurately and efficiently.
• Operated point-of-sale system for accurate order processing and payments.
• Explained menu items, took orders and delivered food courses according to instruction.
• Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
• Maintained stock levels of condiments, napkins, and utensils for customer convenience.
• Prepared drinks upon request according to recipes and standards set by management.