Leeza Negi
Caledon,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated professional offering MBA in BUSINESS. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Godwit Law Office Professional Corporation
Brampton, ON
05.2023 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions.
- Processed customer accounts and filled documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Customer Service Representative
Allstream Stream Canada Immigration
Brampton, ON
05.2021 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled Customer Complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure solution.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
Education
MBA - International Business Management
Seneca College of Applied Arts And Technology
North York, ON01.2021
MBA - International Business Management
DAV College of Engineering And Technology
Jalandhar03.2018
Skills
- Staff Training
- Customer Service
- Teamwork
- Leadership Skills
- Communication Skills
- Solution Driven
- Diligent
- Account Management
- System Implementation
- Clerical Support
- Coordination
- Report Preparation
- Adaptive Team Player
- Scheduling
- Data Entry
- Microsoft Excel
- Product Promotion
- Senior Leadership Support
- Administrative Support
- Creative Problem Solving
- Lead Generation
- Typing Proficiency
- Technologically Savvy
- Product Organization
- Call Center Operations
- Reading Comprehension
- Call Management
- Problem Resolution
- Microsoft PowerPoint
- Appointment Scheduling
- Paperwork Processing
- High-Energy Attitude
- Team Development
- Problem-Solving Abilities
- Project Management Abilities
- Prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Godwit Law Office Professional Corporation
05.2023 - 07.2023
Customer Service Representative
Allstream Stream Canada Immigration
05.2021 - 06.2022
MBA - International Business Management
Seneca College of Applied Arts And Technology
MBA - International Business Management
DAV College of Engineering And Technology
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