Nicole Vasquez
York,PA
Summary
Seasoned professional with a proven track record in customer service and management, notably at AOT Transportation and Nicole Taylor Boutique. Excelled in complaint resolution and staff development, enhancing customer satisfaction and team productivity. Skilled in creative problem-solving and relationship building, driving operational excellence and revenue growth.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
AOT Transportation
Lancaster, PA
01.2023 - Current
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Maintained positive working relationship with fellow staff and management.
- Audited customer account information to identify issues and develop solutions.
- Consulted with customers regarding needs and addressed concerns.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Investigated customer complaints regarding product quality or service rendered.
General Manager
Nicole Taylor Boutique
Lancaster , PA
08.2017 - 12.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Drafted detailed reports on store performance for upper management review.
- Handled cash register transactions accurately while providing excellent customer service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Implemented successful business strategies to increase revenue and target new markets.
Store Manager
That Shuu Girl Boutique
Lancaster, PA
03.2012 - 08.2017
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
JP McCaskey
Lancaster, PA06-2006
Skills
- Scheduling
- Complaint resolution
- Account updating
- Creative problem solving
- Banking operations support
- Relationship building
- Verbal and written communication
- Problem resolution
- Staff training
- Staff management
- Staff training and development
- Customer service
Timeline
Customer Service Representative
AOT Transportation
01.2023 - Current
General Manager
Nicole Taylor Boutique
08.2017 - 12.2024
Store Manager
That Shuu Girl Boutique
03.2012 - 08.2017
High School Diploma -
JP McCaskey
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