Shumiala Naheed
Bank Security Anti Money Laundering Specialist
Williamsville,NY
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 3 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Banking Securities position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certification
Work History
Mortgage Loan Specialist
M&T Bank
Cheektowaga , NY
06.2021 - Current
- Monitored pipelines to track and log status of loans.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with underwriters to fix application problems and resolve issues.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Explained different types of loans pertaining to client situations.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Explained very technical financial information to applicants in easy to understand language.
- Collaborated with team members to achieve target results.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Payoff Coordinator
Amerisave Mortgage
Buffalo , NY
08.2020 - 11.2020
- Gathered and organized materials to support operations.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Used job-related software to draft and finalize written correspondence and documentation.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Social Media Strategist
Accenture
Niagara Falls, NY
08.2019 - 02.2020
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Managed team to generate original content and moderate online community members.
- Coached employees company-wide on content creation best practices.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Conducted research to determine current benchmark trends and audience preferences.
- Communicated with followers to promptly respond to queries and monitor reviews.
- Suggested and implemented new features to develop brand awareness.
- Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
- Created actionable plans to grow and maintain followers through Twitter, Facebook and Instagram.
- Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
- Increased customer engagement through social media.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Designed and implemented social media strategies to align with business goals.
- Analyzed and reported social media and online marketing campaign results.
Education
Bachelor Of Arts - Business Administration And Management
D’Youville College
Buffalo, NY 09.2015 - 05.2017
Skills
Mortgage Loan expert
NMLS Licensed
Practiced at FHA loan process
Credit score understanding
Markets research
Risk mitigation
Workplace training
Loans
Relationship building and management
Banking
Sales expertise
Document processing
[CRM] Software Proficiency
Clerical Support
Planning and Coordination
Project coordination
Quarterly reviews
Policy assessment
Certification
ACAMS
Timeline
ACAMS
01-2023
Mortgage Loan Specialist
M&T Bank
06.2021 - Current
Payoff Coordinator
Amerisave Mortgage
08.2020 - 11.2020
Social Media Strategist
Accenture
08.2019 - 02.2020
Bachelor Of Arts - Business Administration And Management
D’Youville College
09.2015 - 05.2017