Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cheryl Hall

Fayetteville,NC

Summary

Experienced Financial Services Representative with over 25 years of experience in the Banking industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

16
16
years of professional experience

Work History

Mortgage Loan Originator

Acopia Home Loans
Fayetteville, NC
09.2018 - Current
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Interviewed applicants to assess loan requirements before suggesting offers.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.

Financial Services Representative

First Citizens Bank
Fayetteville, NC
03.2006 - 08.2018
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Discussed financial options with clients and provided informed suggestions.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Drove sales by following up with leads and new customers through outbound calls and commercial client visits.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Offered competitive commercial banking solutions and retail financing options.

Education

High School Diploma -

Douglas Byrd High School
Fayetteville, NC

Skills

  • Understanding Customer Needs
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Inbound and Outbound Calling
  • Answering Customer Questions
  • Customer Service and Assistance
  • Solving Customer Concerns
  • Mortgage loan expert

Additional Information

Mortgage License

Notary


Timeline

Mortgage Loan Originator

Acopia Home Loans
09.2018 - Current

Financial Services Representative

First Citizens Bank
03.2006 - 08.2018

High School Diploma -

Douglas Byrd High School

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Cheryl Hall