Summary
Overview
Work History
Education
Skills
Timeline
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SHUN MANNING

Conyers,GA

Summary

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Overview

33
33
years of professional experience

Work History

Customer Service Technical Coordinator

Sonnen_systems
07.2023 - Current
  • Mange and complete processing all repairs within established SLA’s.
  • Processing of all repairs orders into sale force reviewing scope of work, labor hours, and materials tied to processing of repair.
  • Read & understand contractual payment requirements for processing and invoicing repair jobs.
  • Maintain backlog database
  • Verify bill to and ship to information on repairs prior to invoicing.
  • Invoicing repairs at time of completion for revenue recognition.
  • Accurate timely parts ordering to supplier in accordance with repair request.
  • Provides timely responses to all internal and external e-mail correspondence and point to point contact calls

Customer Technical Support Analyst

ACCUSHIELD
06.2022 - 07.2023
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Billing Analyst

Comcast, Xfinity
06.1991 - 11.2021
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Updated pricing on orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries.
  • Implemented proper execution of monthly collection letters and escalation process.
  • Analyzed payment information and applied changes correct customer accounts.
  • Researched and resolved billing discrepancies to enable accurate billing.

Education

Bachelor of Arts - Digital Arts

Southern New Hampshire University
Hooksett, NH
08.2028

Skills

  • Salesforce
  • Microsoft Outlook
  • Complaint resolution
  • Ticket support system management
  • Technical Support
  • Problem-Solving
  • Customer Support
  • Customer Service
  • Schedule Management
  • MS Office

Timeline

Customer Service Technical Coordinator

Sonnen_systems
07.2023 - Current

Customer Technical Support Analyst

ACCUSHIELD
06.2022 - 07.2023

Billing Analyst

Comcast, Xfinity
06.1991 - 11.2021

Bachelor of Arts - Digital Arts

Southern New Hampshire University

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SHUN MANNING