Shun Zhang
West Memphis,AR
Summary
Dynamic Assistant Store Manager with a proven track record at Family Best Market LLC, enhancing store performance and customer experience through strategic merchandise displays and efficient operations. Excelled in problem-solving and customer service, significantly improving sales data analysis and operational efficiency. Skilled in Microsoft Office Suite, demonstrating meticulous attention to detail in data entry roles.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Family Best Market LLC
08.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Assistant Store Manager
Gover's Inn
11.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through hotel areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Data Entry Clerk
John Dunham & Associates
05.2019 - 10.2019
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Education
Bachelor of Arts - Economics
St.Francis College
179 Livingston, Brooklyn, NY,1120108-2021
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Assistant Store Manager
Family Best Market LLC
08.2024 - Current
Assistant Store Manager
Gover's Inn
11.2020 - Current
Data Entry Clerk
John Dunham & Associates
05.2019 - 10.2019
Bachelor of Arts - Economics
St.Francis College
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