Shundrea Williams
Camilla,GA
Summary
Proficient in customer service and data management, with a track record of optimizing service delivery and enhancing client experiences. Committed to utilizing strong organizational skills to support operational efficiency and foster lasting customer relationships.
Overview
15
15
years of professional experience
Work History
Customer Service Representative II
Dougherty County Health Department - WIC
Albany, GA
07.2019 - Current
- Assisted clients in understanding WIC program eligibility and benefits through clear communication.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in training programs to enhance product knowledge and customer service skills.
- Coordinated appointment scheduling to optimize service delivery and reduce wait times for clients.
- Designed and implemented training materials to streamline onboarding processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
Archbold Medical Center
Camilla, GA
05.2016 - 07.2019
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Facilitated communication between patients and medical staff, enhancing service delivery.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Coordinated office supplies and inventory, optimizing resource availability for daily operations.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed customer problem resolution and complaint handling to enhance service quality.
Assistant Store Manager
Walmart Neighborhood Market
Pelham, GA
02.2014 - 11.2016
- Supported daily operations by overseeing inventory management and product placement.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Implemented promotional strategies to increase sales and improve store visibility.
- Analyzed sales data to identify trends and optimize stock levels for high-demand products.
- Developed employee schedules ensuring adequate coverage during peak hours and special events.
- Managed cash register processes to maintain transaction accuracy and minimize discrepancies.
- Monitored store environments to detect and rectify issues affecting overall operational performance.
Cashier
Wal-Mart Supercenter
Camilla, GA
05.2011 - 02.2014
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained accurate cash drawer balances through diligent cash handling procedures.
- Assisted customers with product inquiries and provided exceptional service experiences.
- Collaborated with team members to optimize store layout for improved customer flow.
- Monitored checkout area for cleanliness and organization, ensuring a welcoming environment.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Business Office Management
Albany Technical College
Albany, GA05-2026
Diploma - Business Administration
Albany Technical College
Albany, GA05-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Administrative support
- Microsoft Office Suite
Timeline
Customer Service Representative II
Dougherty County Health Department - WIC
07.2019 - Current
Receptionist
Archbold Medical Center
05.2016 - 07.2019
Assistant Store Manager
Walmart Neighborhood Market
02.2014 - 11.2016
Cashier
Wal-Mart Supercenter
05.2011 - 02.2014
Associate of Science - Business Office Management
Albany Technical College
Diploma - Business Administration
Albany Technical College