Shundria Williams
575 East St. #9 Memphis,TN
Summary
Dynamic Shift Manager with extensive experience at Wendy's, excelling in employee training and cash handling. Proven track record of enhancing team performance through effective decision-making and conflict resolution. Recognized for fostering a positive work environment and consistently exceeding customer service expectations, resulting in increased loyalty and satisfaction.
Overview
12
12
years of professional experience
Work History
Shift Manager
Wendys Restaurant
Memphis, TN
04.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Shift Leader
McDonald's
Memphis, TN
09.2021 - 03.2023
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Shift Leader
Burger King
Memphis, TN
04.2021 - 08.2021
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Shift Leader
Checkers Burgers
Memphis, TN
10.2015 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Customer Service Representative
Clarion Hotel & Suites
Memphis, TN
03.2013 - 10.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
GED -
GED Acadamy
Memphis, TN01-2026
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Shift Manager
Wendys Restaurant
04.2023 - Current
Shift Leader
McDonald's
09.2021 - 03.2023
Shift Leader
Burger King
04.2021 - 08.2021
Shift Leader
Checkers Burgers
10.2015 - 03.2021
Customer Service Representative
Clarion Hotel & Suites
03.2013 - 10.2015
GED -
GED Acadamy