Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shundria Williams

575 East St. #9 Memphis,TN

Summary

Dynamic Shift Manager with extensive experience at Wendy's, excelling in employee training and cash handling. Proven track record of enhancing team performance through effective decision-making and conflict resolution. Recognized for fostering a positive work environment and consistently exceeding customer service expectations, resulting in increased loyalty and satisfaction.

Overview

12
12
years of professional experience

Work History

Shift Manager

Wendys Restaurant
04.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.

Shift Leader

McDonald's
09.2021 - 03.2023
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.

Shift Leader

Burger King
04.2021 - 08.2021
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Shift Leader

Checkers Burgers
10.2015 - 03.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Customer Service Representative

Clarion Hotel & Suites
03.2013 - 10.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

GED -

GED Acadamy
Memphis, TN
01-2026

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training

Timeline

Shift Manager

Wendys Restaurant
04.2023 - Current

Shift Leader

McDonald's
09.2021 - 03.2023

Shift Leader

Burger King
04.2021 - 08.2021

Shift Leader

Checkers Burgers
10.2015 - 03.2021

Customer Service Representative

Clarion Hotel & Suites
03.2013 - 10.2015

GED -

GED Acadamy

Similar Profiles

CREATE PROFILE