Shunelle Mcpherson

• Assist in patient care, ensuring smooth clinic operations and satisfaction.
• Coordinate with healthcare teams to improve patient outcomes and efficiency.
• Manage medical records accurately, ensuring timely information access.
• Schedule appointments efficiently, reducing wait times and optimizing flow.
• Implement infection control for a safer healthcare environment.
• Managed patient inquiries and follow-ups, ensuring timely communication and care continuity.
• Provided compassionate patient care, fostering a supportive environment that enhanced patient comfort and satisfaction.

• Managed patient records with attention to detail, ensuring compliance with healthcare regulations and safeguarding sensitive information.
• Implemented a digital appointment scheduling system, enhancing patient access and optimizing clinic operations for better efficiency.
• Enhanced patient care quality by implementing best practices, resulting in noticeable improvements in patient satisfaction scores.
• Supported patient care and administrative tasks, enhancing clinic efficiency and patient satisfaction.
• Coordinated scheduling and patient records, leading to improved appointment management.
• Phelbotomy on hospital employees.

• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
• Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
• Maintained clean and safe environment to promote patient safety and comfort.
• Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
• Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.

• Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
• Processed payments for services rendered accurately and efficiently.
• Ensured all necessary paperwork was completed prior to patient visits.

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• Assisted with scheduling follow-up appointments and referrals as requested by providers.
• Conducted daily audits of charts to ensure accuracy of documentation.