Shay Garvin
Tallahassee,FL
Summary
Overview
3
3
years of professional experience
Work History
Seafood Associate
Winn Dixie (SE Grocers)
11.2023 - Current
- Handled customer inquiries professionally while resolving any issues or concerns related to their purchases promptly and courteously.
- Collaborated with other departments on cross-promotional efforts that showcased the versatility of seafood offerings in various meal options.
- Showcased exceptional customer service by going the extra mile to guarantee that customers left satisfied
- Gave helpful and correct information regarding products sold
Sushi Chef
Rock N Roll Sushi
06.2023 - 11.2023
- Prepared high-quality seafood, rice and ingredients for sushi.
- Set up and broke down kitchen for service.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Monitored food production to verify quality and consistency.
- Enhanced customer satisfaction by crafting visually appealing and delicious sushi rolls with precision and attention to detail.
- Supported front-of-house staff during busy periods by efficiently executing orders according to guest specifications.
FOH Team Member
Fuzzy Taco Shop
03.2023 - 05.2023
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Verified ID of guests regarding sales of alcoholic beverages
- Recorded customer orders correctly and assisted FOH with delivering orders to waiting customers
- Maintained a clean work environment by following scheduled cleaning throughout the day
- Provided attentive service throughout customers'' visits, checking in regularly to address any concerns or needs they may have had.
- Utilized POS system to receive and process food and beverage orders.
Various Positions
Ichiban Japanese Steakhouse And Chinese Buffet
04.2021 - 12.2022
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Learned duties for various positions and provided assistance when needed.
- Resolved problems, improved operations and provided exceptional service.
- Opened and closed both the front and back of house daily.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed friendly and professional relationships with both customers and suppliers to guarantee exceptional service
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped assist with their needs.
Education
Master of Science - Library And Information Science
University of Southern Mississippi
Hattiesburg, MS12.2024
Bachelor of Arts - English
University of Southern Mississippi
Hattiesburg, MS12.2021
Skills
- Cash Drawer Operations
- Front of House Operation
- Critical Thinking
- Customer Complaint Resolution
- Daily Food Preparation
- Guest service
- Adaptability and Flexibility
- Food Safety Compliance
- Decision-Making
- Service Upselling
Timeline
Seafood Associate
Winn Dixie (SE Grocers)
11.2023 - Current
Sushi Chef
Rock N Roll Sushi
06.2023 - 11.2023
FOH Team Member
Fuzzy Taco Shop
03.2023 - 05.2023
Various Positions
Ichiban Japanese Steakhouse And Chinese Buffet
04.2021 - 12.2022
Master of Science - Library And Information Science
University of Southern Mississippi
Bachelor of Arts - English
University of Southern Mississippi
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