Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Teacher
Shunna McEwen

Shunna McEwen

Aurora,CO

Summary

Accomplished Store Manager at Maverik Adventure's First Stop, adept in Operations Management and fostering Customer Relations. Spearheaded initiatives that significantly enhanced store profitability and team performance. Renowned for strategic leadership and exceptional mentoring skills, achieving a notable reduction in staff turnover. Expert in leveraging retail sales techniques and inventory management to drive success and exceed sales goals.

Overview

14
14
years of professional experience

Work History

Store Manager

Maverik Adventure's First Stop
01.2014 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.

Lead Cashier

Maverik Adventure's First Stop
01.2012 - 01.2014
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.
  • Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
  • Educated employees on register use, merchandising, and customer service.
  • Reduced cashier errors by implementing thorough training programs for new employees.
  • Collaborated with management to develop strategies for improving overall store performance and profitability.
  • Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Mentored new team members on sales software system operation.
  • Maintained stock to meet expected customer demand.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
  • Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Contributed to team success by consistently meeting or exceeding sales targets set by management.
  • Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.
  • Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
  • Maximized employee productivity through effective scheduling and workload distribution, reducing stress among staff members.
  • Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
  • Communicated with customers and team members to solve problems.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Monitored areas for security issues and safety hazards.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.

Cashier

Maverik Adventure's First Stop
06.2010 - 01.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Upsold additional products and services to increase revenue.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

GED -

Youth Challenge Academy
Ft. Stewart

Bachelor Of Applied Arts And Science - Business

Community College of Aurora
Aurora, CO

Skills

  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Customer Service
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Team Leadership
  • Store Opening and Closing
  • Friendly and Positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Retail Inventory Management
  • Employee Training
  • Shift Scheduling
  • Inventory Control
  • Recruitment and hiring
  • Team Building and Leadership
  • Goals and performance
  • POS Systems
  • Team motivation
  • Recruiting and Hiring
  • Operations Management
  • Leadership Development
  • Supply Ordering
  • Policies and Procedures
  • Store displays
  • Staff Supervision
  • Staff Management
  • Sales expertise
  • Employee Scheduling
  • Accurate Cash Handling
  • Opening and closing procedures
  • Work Planning and Prioritization
  • Documentation And Reporting
  • Relationship building and management
  • Strategic thinker
  • Operations
  • Order Management
  • Sales Strategies
  • Team Development
  • Retail Sales Techniques
  • Product Merchandising
  • Payroll Management
  • Sales professional
  • Customer Response
  • Accurate money handling
  • Bank deposit procedures
  • Loss Prevention
  • Inventory Oversight
  • Operational Efficiency
  • Bank and Safe Deposits
  • Loss Prevention Procedures
  • Retail Merchandise Quality Standards
  • Performance Reviews
  • Sales Analysis
  • Sales Coaching
  • Maximizing profitability
  • Pricing Strategies
  • Flexible Schedule
  • Sales Promotions
  • Leading Staff Meetings
  • Vendor Management
  • Merchandise planning
  • Delegating Work
  • Advertising and marketing
  • Personnel development
  • Project Management
  • Marketing and Promotions
  • Special Events
  • Competitor Monitoring
  • Operations Oversight
  • Employee Terminations
  • Talent Recruitment
  • Culture development
  • Process Improvements
  • Hourly shift management
  • Risk Management
  • Promotional planning
  • Budget Development
  • Database Management
  • Systems and software expertise
  • Financial operations management
  • Security System Monitoring
  • Revenue Generation
  • Mathematical Aptitude
  • Budget Administration
  • Root Cause Analysis
  • Partnership Building
  • Program implementation
  • Report Generation
  • Program Administration
  • Decision-Making
  • Teamwork and Collaboration
  • Inventory Tracking and Management
  • Staff training/development
  • Schedule Management

Accomplishments

  • Recruited Number successful new managers within one year.
  • Exceeded monthly store sales goals Number months in a row.
  • Managed a store that exceeded company expectations in every category during the Quarter quarter.
  • Increased sales by Number% by coaching department managers on new merchandising standards.
  • Achieved the Number national store ranking within Number years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result through effectively helping with Task.
  • Documented and resolved Issue which led to Results.
  • Resolved product issue through consumer testing.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Supervised team of Number staff members.

Affiliations

  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Toastmasters
  • Jaycees
  • Lions Club
  • Institute of Electrical and Electronics Engineers
  • APICS – Association for Supply Chain Management
  • Association of Information Technology Professionals
  • Freemason
  • International Council of Nurses
  • American Institute of Certified Public Accountants
  • American Medical Informatics Association
  • Rotary International
  • Project Management Institute
  • Association for Computing Machinery
  • Society of Women Engineers
  • American Marketing Association

Timeline

Store Manager

Maverik Adventure's First Stop
01.2014 - Current

Lead Cashier

Maverik Adventure's First Stop
01.2012 - 01.2014

Cashier

Maverik Adventure's First Stop
06.2010 - 01.2014

GED -

Youth Challenge Academy

Bachelor Of Applied Arts And Science - Business

Community College of Aurora

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Shunna McEwen