Shunquinisha Massey
Greenville,United States
Summary
Dynamic Call Center Representative with a proven track record of delivering exceptional customer support in fast-paced, high-volume environments. Recognized for outstanding computer proficiency and telephone etiquette, complemented by a personable demeanor and strong attention to detail. A dedicated team player consistently upholding professionalism while ensuring quality service delivery. Professionally trained as a dietary aide, bringing experience in providing culturally competent care tailored to diverse patient needs.
Overview
22
22
years of professional experience
Work History
Production Worker
Padagis
Piedmont, SC
08.2023 - Current
- Assisted in inventory management by tracking materials needed for production runs accurately.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Operated forklifts to efficiently transport materials within warehouse environment.
- Conducted routine safety checks on equipment to ensure compliance with safety regulations.
- Operated scanning equipment to ensure accurate data capture and processing.
- Trained new staff on proper scanning techniques and operational procedures for efficiency.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
- Maintained up-to-date knowledge of scanning technology trends, recommending upgrades to improve efficiency.
Production Worker
Manga
Piedmont, SC
02.2023 - 08.2023
- Operated machinery to assemble products efficiently and maintain production flow.
- Monitored quality control processes to ensure adherence to safety and regulatory standards.
- Collaborated with team members to streamline assembly line operations, enhancing productivity.
- Trained new employees on equipment use and safety protocols, promoting a culture of safety.
Engraving Specialist
Marleylilly - Monogrammed Gifts
01.2021 - 02.2023
- Brushed or wiped acid over engraving to darken or highlight inscriptions.
- Measured and computed dimensions of lettering, designs or patterns to be engraved.
- Inspected machines, troubleshoot issues and completed basic repair and calibration to maintain optimal operations.
Phlebotomist
The Blood Connection
10.2017 - 07.2019
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Cleaning Crew Member
Citywide Maintenance
07.2012 - 03.2016
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Customer Service Representative
Teletech
10.2007 - 09.2008
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Dietary Aide
NHC of Mauldin
10.2003 - 11.2007
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
Education
High School Diploma -
Southside High School
Greenville, SC06.2007
Skills
- Planning and Coordination
- Good Telephone Etiquette
- Training and Development
- Problem-Solving
- Self-Motivated
- Meal Preparation
- Equipment Cleaning
- Warehouse Procedures
- Forklift operator certification
- Loading and unloading
- Team player
- Warehouse operations
- Warehouse safety
- Material handling
- Safety awareness
- Order picking and processing
- Heavy equipment operations
Timeline
Production Worker
Padagis
08.2023 - Current
Production Worker
Manga
02.2023 - 08.2023
Engraving Specialist
Marleylilly - Monogrammed Gifts
01.2021 - 02.2023
Phlebotomist
The Blood Connection
10.2017 - 07.2019
Cleaning Crew Member
Citywide Maintenance
07.2012 - 03.2016
Customer Service Representative
Teletech
10.2007 - 09.2008
Dietary Aide
NHC of Mauldin
10.2003 - 11.2007
High School Diploma -
Southside High School