Shunta Savage
Lauderdale Lakes,FL
Summary
Dynamic resourceful and experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Clerk Scanner
Docu Pro Tag Agency
09.2019 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
WellCare Customer Service Representative
Teleperformance
10.2017 - 09.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Customer Service Representative
Wyndham Vacation Resorts
11.2005 - 11.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Seagull High School
Fort Lauderdale05.2007
Skills
- Filing systems
- Filing systems
- Database entry
- Administrative tasks
- Schedule and calendar management
- Verbal and writing communication
- Utilizes critical thinking and problem solving skills
- Ability to work with several operating systems, including Windows and Mac
Timeline
Clerk Scanner
Docu Pro Tag Agency
09.2019 - Current
WellCare Customer Service Representative
Teleperformance
10.2017 - 09.2018
Customer Service Representative
Wyndham Vacation Resorts
11.2005 - 11.2009
High School Diploma -
Seagull High School
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