Shuntavia Adams
Charlotte,NC
Summary
Customer Services Representative with over 3 years experience in telephone customer service including sales, tech support, troubleshooting and customer care. Knowledgeable with customer service software, handing customer complaints and maintaining a positive and friendly attitude.
Overview
15
15
years of professional experience
Work History
Bus Driver
SUGAR CREEK CHARTER SCHOOL
08.2023 - Current
- Provided transport for school-aged children grade K-12
- Reported delays accidents or other traffic and transportation situations to bases or other vehicles using telephones or mobile two-way radios
- Obey all city and state federal driving laws
Customer Service Representative
T-Mobile
06.2021 - 08.2023
- Assisting customer with concerns and questions about their account, devices and services
- Offer services and products that would best fit the customer needs
- Assisting customer with all personal information
- Maintain friendly customer services and positive attitude
- Taking between 30-60 inbound calls
Customer Service Representative
Sutherland
06.2020 - 07.2021
- Responsible for aiding and support to customers
- Handle inquiries, complaints, and provides information about products or services
- Striving to ensure customer service satisfaction by addressing and resolving any issues that arise
Bus Operator/Driver
Charlotte Area Transit System
10.2017 - 06.2020
- Perform pre-trip and post-trip inspections of assigned vehicle
- Set correct destination and route signs
- Operate various types of vehicles safely in all types of weather and traffic conditions according to printed passenger schedules
- Pick up and discharge passengers at designated bus stops safely
- Report all accidents incidents or unusual occurrences to dispatch office immediately; submit written reports on unusual occurrences as required
Bus Driver
Charlotte Mecklenburg Schools
08.2011 - 11.2017
- Provided transport for school-aged children grade K-12
- Reported delays accidents or other traffic and transportation situations to bases or other vehicles using telephones or mobile two-way radios
- Obey all city and state federal driving laws
Dispatcher
Us Security
06.2009 - 08.2011
- Duties include patrolling the Central Piedmont Community College campus and property checks daily
- Maintain order and public safety
- Collect and preserve evidence when conducting investigations
- Assists in medical emergencies, fire drills & building evacuations
- Provide security escorts
- Perform all other duties required to meet organizational needs
Education
High School Diploma -
Independence High School
Charlotte, NC06.2006
Skills
- Computer skills
- Communication skills
- Strategic planning
- Technical Support
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bus Driver
SUGAR CREEK CHARTER SCHOOL
08.2023 - Current
Customer Service Representative
T-Mobile
06.2021 - 08.2023
Customer Service Representative
Sutherland
06.2020 - 07.2021
Bus Operator/Driver
Charlotte Area Transit System
10.2017 - 06.2020
Bus Driver
Charlotte Mecklenburg Schools
08.2011 - 11.2017
Dispatcher
Us Security
06.2009 - 08.2011
High School Diploma -
Independence High School
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