Shunte' Rice
Buffalo,NY
Summary
Obtain a position in a challenging and progressive environment which allows me to use my strong customer service, interpersonal, and communication skills. And also allow me to grow within the company.
Overview
21
21
years of professional experience
Work History
Repair Agent
Rep 2 Repair Agent
Buffalo, NY
10.2024 - Current
- Provided exceptional customer service by communicating repair status and addressing inquiries effectively.
- Assisted in troubleshooting technical issues remotely, improving response time for customer support requests.
- Contributed to business growth by providing expert advice on potential service expansions or improvements.
- Implemented new repair techniques, staying current with industry trends and best practices.
- Provided exceptional customer service, addressing concerns and answering questions about repairs.
- Educated customers on device maintenance and usage to prevent future issues.
Logistics Customer Service Representative
RICH PRODUCTS CORPORATIONS
Buffalo, NY
09.2019 - 04.2024
- Facilitated communication between customers and logistics teams to resolve inquiries efficiently.
- Managed order processing and tracking, ensuring timely delivery of products.
- Coordinated with warehouses to streamline inventory management and fulfillment processes.
- Enhanced inventory management by conducting regular audits and maintaining accurate records of stock levels.
- Contributed to reducing product returns by providing clear instructions for proper packaging and handling of shipments to customers.
- Reduced order discrepancies with meticulous data entry, ensuring accurate billing and shipping information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
Sales Customer Support Specialist
Sunglass Hut
Alpharetta, GA
05.2005 - 04.2010
- Improved inventory management processes, reducing stock discrepancies and ensuring availability.
- Analyzed customer feedback to develop strategies that enhanced service delivery and brand loyalty.
- Excelled at cross-selling complementary products by highlighting their benefits during interactions with existing customers.
- Conducted market research to understand customer needs and inform product offerings.
- Assisted customers with sales needs such as inventory and shipping questions.
Education
No Degree -
Erie Community College
Buffalo, NY05-2016
High School Diploma -
Riverside Technology Institution High School
Buffalo, NY09-2005
Skills
- Equipment Repair
- Customer service
- Electrical troubleshooting
- Hardware repair
- Problem-solving abilities
- Problem-solving
- Time management
- Willing to learn
Timeline
Repair Agent
Rep 2 Repair Agent
10.2024 - Current
Logistics Customer Service Representative
RICH PRODUCTS CORPORATIONS
09.2019 - 04.2024
Sales Customer Support Specialist
Sunglass Hut
05.2005 - 04.2010
No Degree -
Erie Community College
High School Diploma -
Riverside Technology Institution High School