Shunterri Thomas
Jonesboro,GA
Summary
Enthusiastic food service worker familiar preparing food ingredients and preparing dishes according to recipes. Conscientious and self-directed professional successful at working quickly in independent capacities. Knowledgeable about front of house and back of house protocols with training in cuisine.
Reliable food service worker bringing several years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
Work History
Food Service Worker
Emory University Hospital
Decatur
11.2021 - Current
- Refilled condiments, napkins and server workstations.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Monitored inventory levels of food items used during meal services.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Assisted in the preparation of food items according to recipes and instructions.
- Ensured that all foods were prepared according to health department regulations.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Greeted customers upon arrival in the dining area.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Rotated inventory to reduce waste and optimize freshness.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties as assigned by management.
Customer Service Staff
Publix supper market
Decatur , Georgia
09.2012 - 01.2021
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Manage the lottery and western union services
- Make sure customers was
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Processed returns efficiently and effectively according to company policy.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Assisted customers with locating products throughout the store.
- Handled cash transactions accurately by following established procedures.
- Worked with cross-functional teams to achieve goals.
Education
N/A
Benjamin E. Mays
Atlanta, GA06-2010
Skills
- ServSafe
- Work station setup
- Work station sanitation
- Order review
- Food assembly
- Food serving
- Quick learner
- Food and beverage pairing
- Problem-solving
- Food rotation
- Cross-functional teamwork
- Fast-paced environment
- Food safety
- Temperature control
- Efficient food preparation
- Conflict resolution
- Cash handling experience
- Food handling standards
- Positive attitude and energy
- Cleaning and sanitation
- Strong work ethic
- Food service sales techniques
- Strong communication skills
- Flexible schedule
- Sanitation standards compliance
- Working quickly
- Multitasking
- Interpersonal skills
- Customer feedback analysis
Timeline
Food Service Worker
Emory University Hospital
11.2021 - Current
Customer Service Staff
Publix supper market
09.2012 - 01.2021
N/A
Benjamin E. Mays