Shuntynia Robinson
Lakewood,TN
Summary
Compassionate and dedicated case manager with eight years of experience supporting individuals in healthcare and community settings. Skilled in client assessment, developing and implementing individualized service plans, and advocating for client needs. Proven ability to build strong relationships with clients, families, and community partners, bringing a client-centered approach aligned with social work principles.
Overview
3
3
years of professional experience
Work History
Case Manager
AncoraTN
01.2025 - Current
- Support Survivors Build empathetic, trusting relationships with human trafficking survivors (minors and adults) to support their recovery and needs.
- Maintain accurate, timely client records.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide valuable benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Case Manager
Mercy Community Healthcare
06.2024 - 01.2025
- Assist patients with medical needs and address social determinants of health, ensuring comprehensive, person-centered care.
- Facilitate referrals between primary care, sub-specialists, and community agencies, linking patients to necessary services.
- Advocate for patients access to resources, such as medication assistance or transportation, while maintaining accurate and timely documentation of all interactions.
Care Coordinator
Serving Our Seniors
04.2023 - 06.2024
- Conduct in-home client visits to assess needs, develop individualized care plans, and address mental wellness for improved overall health.
- Collaborate with clients to incorporate their preferences into care plans, ensuring person-centered and effective support.
- Coordinate with social, health, and governmental agencies while maintaining
- Accurate records of case notes, events, and client progress.
Medicaid Facilitated Enroller
Western New York Independent living
12.2022 - 04.2023
- Conduct public enrollment sessions across community locations, providing individuals with guidance support to review applications and complete enrollment with clients in their homes.
- Engage clients using strong communication and interpersonal skills to build trust and rapport during consultations.
- Collaborate with community partners to organize events and outreach initiatives, proactively educating and enrolling diverse populations.
Education
Bachelor of Social Work -
Union University
Jackson, TN05-2026
Associate of Science - Community And Human Services
Empire State University
Saratoga Springs, NY01.2023
Skills
- Trauma-informed and culturally competent
- Strong advocacy and care coordination across medical and community systems
- Crisis response, problem-solving, and sound decision-making
- Accurate documentation, HIPAA compliance, and record management
- Effective communication, rapport-building, and active listening
Timeline
Case Manager
AncoraTN
01.2025 - Current
Case Manager
Mercy Community Healthcare
06.2024 - 01.2025
Care Coordinator
Serving Our Seniors
04.2023 - 06.2024
Medicaid Facilitated Enroller
Western New York Independent living
12.2022 - 04.2023
Bachelor of Social Work -
Union University
Associate of Science - Community And Human Services
Empire State University