Shunyce Davis
Hartford,CT
Summary
I'm a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Empathetic Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for clients. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
14
14
years of professional experience
Work History
Nutrition Aide
The City Of Hartford
09.2022 - Current
- Recognize and report/update abnormalities or changes in patients' health status to the Nutritionist.
- Collect and document Anthropometrics & Hemoglobin readings.
- Assist in the training and onboarding of new Nutrition Aides, sharing knowledge and best practices for providing exceptional patient care.
- Verify if client is still Eligible for our program through DSS site.
- Educated patients on the importance of nutrition in managing their health conditions through informative handouts and one-on-one consultations.
- Process applications in person/ Via phone.
- Worked closely with other Nutrition Aides to create a supportive team environment that fostered collaboration and accountability.
Residential Youth Counselor
Adelbrook
08.2019 - 02.2023
- Educated clients on managing mental health disorders and identifying signs and symptoms of over stimulation.
- Pass and document Medications.
- Ensured compliance with all state regulations surrounding residential programs by maintaining accurate documentation of required paperwork and reporting any issues promptly to supervisors, Nurse or administrators as needed.
- Enhanced residents'' well-being by implementing individualized care plans and providing emotional support.
- Assisted in the development of life skills for residents, leading to increased self-sufficiency and independence.
- Outdoor activities to keep youth involved and connected with the world.
Residential Counselor
JCL
11.2020 - 11.2021
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Solved grievances and complaints by collaborating with residents.
- Transport to appointments.
- Passing meds and keeping log in the Med book.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Collaborated with superiors to develop comprehensive treatment plans, improving residents'' progress.
Customer Service Representative
CREC Transportation
05.2016 - 06.2018
- Respond to concerned parents or take their requests, offering excellent support and tailored recommendations to address needs.
- Resolved customer complaints with empathy.
- Call and inform parents of changes in bus pick-up or drop-off.
- GPS Track School bus locations.
- Follow up calls if necessary
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
From You Flowers
07.2015 - 02.2017
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Saving sales to avoid drops in the business finances.
Sales Associate
T.J. Maxx
10.2010 - 06.2012
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed efficient cash register operations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Processed credit card and debit payments , providing accurate charges and credits.
Customer Service Cashier
Six Flags
05.2010 - 10.2010
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled cash with high accuracy and took care to check bills for fraud.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Redeemed coupons to discount purchases.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
Education
Associate of Science - Human Services
Goodwin College
East Hartford, CTHigh School Diploma -
Journalism And Media Academy Magnet School
Hartford, CT06.2012
Skills
- Strong Ethics
- Patient Care
- Medical office administration
- Mobility Assistance
- Housekeeping
- Portion control guidance
- COVID-19 Safety Policies
- Problem-Solving
- Care Plan Adherence
- Verbal and written communication skills
- Dependable and Responsible
- Heavy Lifting
- Nutrition knowledge
Timeline
Nutrition Aide
The City Of Hartford
09.2022 - Current
Residential Counselor
JCL
11.2020 - 11.2021
Residential Youth Counselor
Adelbrook
08.2019 - 02.2023
Customer Service Representative
CREC Transportation
05.2016 - 06.2018
Customer Service Representative
From You Flowers
07.2015 - 02.2017
Sales Associate
T.J. Maxx
10.2010 - 06.2012
Customer Service Cashier
Six Flags
05.2010 - 10.2010
Associate of Science - Human Services
Goodwin College
High School Diploma -
Journalism And Media Academy Magnet School
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