Shurla Phillip
Washington,DC
Summary
Dynamic manager with a proven track record at HCFB, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction while achieving departmental goals through strategic planning and effective communication. Skilled in budget management and staff development, fostering a high-performing culture that drives business growth.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
25
25
years of professional experience
Work History
Manager
HCFB
Silver Spring, MD
10.2000 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Staff development
- Policy implementation
Timeline
Manager
HCFB
10.2000 - Current
Associate of Arts - Business Administration And Management
University of Phoenix