Shuron Morris
Mansfield,TX
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
5
5
years of professional experience
Work History
CNA
Matlock Place Health & Rehabilitation
02.2024 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
Senior Collector II
Exeter Finance
10.2023 - 12.2024
- Collaborated with cross-functional teams to develop comprehensive solutions for complex accounts and high-risk clients.
- Leveraged advanced technology tools to monitor account activity, analyze data, and generate accurate reports for management review.
- Enhanced team productivity by providing training, guidance, and support to junior collectors.
- Maximized revenue recovery by conducting thorough account investigations and addressing discrepancies promptly.
- Reduced delinquency rates by implementing effective collection strategies and maintaining a professional approach.
Post Charge Off Specialist
Crescent Bank & Trust
11.2019 - 10.2023
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Caregiver
24 Hour Home Health Care
07.2019 - 08.2020
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
Education
Temple High School
Temple, OK05.1992
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Call center experience
- Skip Tracing
- Debt Negotiation
- Account Management
- Fair debt practices
Timeline
CNA
Matlock Place Health & Rehabilitation
02.2024 - Current
Senior Collector II
Exeter Finance
10.2023 - 12.2024
Post Charge Off Specialist
Crescent Bank & Trust
11.2019 - 10.2023
Caregiver
24 Hour Home Health Care
07.2019 - 08.2020
Temple High School
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