Shuwana Johnson
Customer Service Representatives
Chesterfield,VA
Summary
Reliable and driven individual consistently demonstrating a strong work ethic and persistence. Balancing the responsibilities of being a dedicated mother to three children has instilled a high level of patience, attention to detail, and goal orientation. Committed to delivering exceptional results and thriving in environments that require focus and determination.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ener Bank
02.2023 - 07.2024
- Processed billing payments for home improvement loans, ensuring accuracy and timely transactions.
Customer Service Representative
Liberty Mutual Insurance
06.2018 - 02.2023
- Oversaw billing operations at Liberty Mutual Insurance.
- Processed client transactions and policy updates daily.
Education
Childhood Early Education
LeMoyne Owen College
Memphis, TNDiploma -
Craigmont High School
Memphis, TN05.2004
Skills
- Computer skills
- Customer service
- Hospitality
- Communication skills
- Microsoft office
- Microsoft excel
- Microsoft word
- Computer literacy
Timeline
Customer Service Representative
Ener Bank
02.2023 - 07.2024
Customer Service Representative
Liberty Mutual Insurance
06.2018 - 02.2023
Childhood Early Education
LeMoyne Owen College
Diploma -
Craigmont High School
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