Shuwei Chang
Rosemead,CA
Summary
Responsible, Easy going, Understanding is how my teams describe me. Demonstrate great leadership through project managing experience. Strong problem-solving ability under great pressure. Great communication skills to cooperate across cultural teams and clients. Bilingual customer service experience over 10 years.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Accident & Health ,Life Insurance Producer
Auchel World Inc. Dba Grand Prospects Financial & Insurance Services
05.2025 - Current
- Cultivated strong relationships with clients to enhance retention and referral rates.
- Conducted thorough needs assessments to identify appropriate coverage options for clients.
- Educated clients on policy benefits, features, and industry changes to ensure informed decisions.
- Developed customized insurance solutions to meet the individual needs of each client, leading to improved retention rates.
- Assist clients in assessing their financial needs and recommending suitable life insurance and investment products.
Certified Medical Assistant
Herald Christian Health Center
01.2025 - Current
- Administered patient care, including vital sign monitoring and medication administration.
- Coordinated appointment scheduling and managed patient flow to enhance clinic efficiency.
- Assisted in medical procedures by preparing equipment and ensuring sterile environments.
- Educated patients on treatment plans, medications, and preventive care measures.
- Collaborated with healthcare team to develop patient-centered care plans.
- Maintained accurate electronic health records using EMR systems to ensure compliance.
- Completed national training and certification for clinical procedures.
- Administer injections and perform blood draws for patients.
Back Office Assistant
Alhambra Psychological Counselling and Treatment Center
01.2024 - 08.2024
- Schedule and coordinate patient appointments with physicians and specialists.
- Verify patients’ insurance coverage and benefits.
- Organize and maintain medical records and documentation.
- Assist patients with completing and submitting various forms and applications, such as EDD claims, U.S. citizenship interview waivers, and FMLA paperwork.
Administrative Coordinator
GPGC PTE LTD SINGAPORE
01.2018 - 07.2021
- Assist in applying for work passes and entry approvals for foreign employees to work in Singapore.
- Coordinate and handle work pass issuance procedures with the Ministry of Manpower (MOM).
- Assist clients in purchasing insurance coverage for their workers.
- Escort and guide foreign workers through the MOM registration and onboarding process.
- Identify and approach potential clients for services related to work passes, student passes, investment visas, and long-term passes.
Manager, Administrative
MANPEI PTE LTD SINGAPORE
06.2020 - 06.2021
- Coordinated administrative operations to enhance workflow efficiency across departments.
- Mentored junior staff on office protocols, enhancing team productivity and collaboration.
- Assist in applying for work passes and entry approvals for foreign employees to work in Singapore.
- Coordinate and handle work pass issuance procedures with the Ministry of Manpower (MOM).
- Escort and guide foreign workers through the MOM registration and onboarding process.
Education
Master of Business Administration -
Angeles College
Industry, CAMedical Assistant - undefined
Mt. San Antonio College
Walnut, CABachelor of Business Administration - undefined
Soochow University
Taipei, TaiwanSkills
- Customer service, Communication skills, Restaurant experience, Food service, Emergency Care, Safety Procedures, Teamwork, Strong interpersonal skills
- Client relationship building
- Social media marketing
- Ethical practices
Certification
California Department of Insurance Producer License , Medical Assistant Certificate, Basic Life Support Certificate , CA Driving License
Multiple professional certifications through the Caring4Cal Program, covering areas such as patient care, clinical procedures, and healthcare administration.
Languages
English (Fluent), Mandarin (Native), Cantonese
Native or Bilingual
Taiwanese (Hokkien)
Native or Bilingual
Timeline
Accident & Health ,Life Insurance Producer
Auchel World Inc. Dba Grand Prospects Financial & Insurance Services
05.2025 - Current
Certified Medical Assistant
Herald Christian Health Center
01.2025 - Current
Back Office Assistant
Alhambra Psychological Counselling and Treatment Center
01.2024 - 08.2024
Manager, Administrative
MANPEI PTE LTD SINGAPORE
06.2020 - 06.2021
Administrative Coordinator
GPGC PTE LTD SINGAPORE
01.2018 - 07.2021
Medical Assistant - undefined
Mt. San Antonio College
Bachelor of Business Administration - undefined
Soochow University
Master of Business Administration -
Angeles College