Shwetha A
Deerfield,IL
Summary
Salesforce Developer/ Salesforce Admin with 10+ years of IT Experience.
Working on the User story grooming, preparing unit test cases and scoping for the upcoming releases.
Have good experience on creating users and proving access by using security settings.
Experience on Validation rules, formulas, and relationships.
Exceptional proficiency in Apex Classes Visualforce Migration Tool and other programs in Salesforce developer toolkit Advanced Knowledge of Salesforce applications, such as Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Platform.
Implementation & Integration experience on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Web Services, Visual Force Pages, Components, Tabs, Custom. Extensively exposed to creating Objects, Field, Record Types, Workflows, Approval processes, Escalation rules, Assignment rules, Validation rules, Email services, Data Migration activities, Custom page layouts, Custom fields, and other standard functionalities.
Have good experience in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
Hands on experience with Salesforce Lightning Component Design System and Involved in developing salesforce Lightning Apps, Components, Controllers and Events.
Good knowledge in understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
Proficient in all Salesforce Administration tasks such as maintaining Documents, Libraries, Creation of Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Reports, Dashboards, Tasks and Events.
Implemented Salesforce Marketing Cloud integration, developed programmatic content in line with company business goals and customer experience objectives. Administrator experience in Marketing Salesforce Cloud using both Classic and Lightning versions.
Experience in developing and maintaining email templates within Marketing Cloud. Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one Sandbox to the other).
Good understanding of Software Development Lifecycle (SDLC) with expertise in Requirement Gathering, Analysis, Designing, Development and testing. Expertise in using Eclipse IDE, Force.com and Site.com, Communities. Implementation of Salesforce.com Sales Cloud, Service Cloud, Marketing Cloud, Collaboration and Communities Cloud.
Good experience in SFDC related technologies such as Apex, Visualforce, Apex triggers. Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites. Configured and maintained User Profiles, Role hierarchy, Sharing rules and Security Password policies.
Proficient in user interface and web technologies like HTML, XML, CSS, JavaScript, WSDL, and SOAP. Experience on the Declarative/point and click development as well as in Apex triggers and classes. Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues. Data migration using Data loader to Insert & Update the data in CSV file.
Experience in Salesforce manual Testing with standard object, custom objects, custom fields, page layouts, custom tab and other key functionalities.
Highly motivated, Organized Team player with excellent analytical and communication skills and able to work independently without supervision.
Excellent problem solving, multi-tasking, setting priorities, communication, team and client management skills and Providing end user support and/or training Possess a strong ability in analyzing problems, and providing plausible, cost effective, and appropriate solutions
Overview
15
15
years of professional experience
1
1
Certification
Work History
Salesforce Developer
Methode Electronics USA
12.2021 - 09.2024
- Company Overview: The purpose of this project is to implement the Salesforce at Methode to provide in house salesforce development to design applications to the inhouse customers, to enhance process for its support teams across the world
- Gathered all the business requirements on the application side for Customer community portal and provided different channel options to streamline the Customer Service operations
- Design Salesforce solutions that cross multiple business areas within client’s environment
- End to End implementation with the Salesforce platform
- Also have hands on experience in LWC
- Write Custom Email service class to support their business
- Involved in salesforce community setup activities to match the functional needs of organization and complete data migration activities
- Worked on experience site set up for the external users to update case in salesforce
- Created multiple applications to manage and automate the organization process
- Worked on custom objects, Metadata, Permission Set, Flows, Related list, Apex Exceptions, Debug logs and other admin tasks
- Worked on the test cases to deploy apex class to the production, worked on code enhancement
- Designed and Implemented Approval process for new customers based on their company, Country, and state
- Involved in business automation tasks using Flows, Apex trigger, Email Notifications and Methode branded templates
- Implemented the Validation rules on Contacts, Cases
- Involved in daily standup meetings, scrum calls
- This resulted to bring good solution to the business requirement
- Designed and Implemented the subscribe feature of products and update notifications sent out to customers using email alerts
- Case closure notifications are sent out to Customers using email alerts
- Involved in data-migrations of Accounts, Contacts, Users, knowledge articles and its attachments
- Involved in migration of permission sets and mapping with the data categories
- Have good hands on doing the REST Callout and exposing the REST web Services for the Frontend Mobile and Web applications
- Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates
- The purpose of this project is to implement the Salesforce at Methode to provide in house salesforce development to design applications to the inhouse customers, to enhance process for its support teams across the world
Technology Specialist
Vodafone India PVT Lmt
12.2017 - 08.2020
- Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production boxes
- Worked on custom development using Visual Force and APEX
- Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer
- Testing salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, fields validations functionalities and its access to the user based on defined profile
- Testing Salesforce setup, Configuration, customization
- Worked on data migration from databases to SFDC using Data Loader
- Implemented security and sharing rules at object, field, and record levels for different users in the organization
- Good understanding of the Sales Cloud and Service cloud functionalities
- Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects
- Used it to read, extract, and load data from comma separated values (CSV) files
- Moved Apps from lower sandboxes to production environments and addressing issues related to functionality, integration, and deployment
- Run database queries in workbench for Test data into salesforce
Technology Specialist
WELLS FARGO
Bangalore, India
03.2012 - 02.2016
- Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization
- Involved in the maintenance of the previous versions of the product by addressing bugs and client issues
- Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria
- Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups
- Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa
- Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
- Involved in creating, monitoring and measuring campaigns with Salesforce CRM Marketing
- As part of the application support worked on Business continuity plan, worked on application down time and uptime issues
- Assist in the configuration/build-out of new deployments to facilitate our constant growth
- Performance tuning on the banking production jobs, Informatica jobs within stipulated SLA
- Analysis of Problem and Incident on the AutoSys jobs and providing proper solutions
- Worked on Informatica/ UNIX Shell Scripting/ Autosys technologies
- Analysis of root cause factors that prevent production systems and processes from being reliable, accurate and efficient
- Tier II Support of Production Applications including, alert monitoring, opening trouble tickets, general escalation, and client / vendor coordination
- Performance monitoring and tuning, Vendor management and primary vendor contact
SYSTEM ADMINISTRATOR
IBM INDIA PVT LTD
Bangalore, India
03.2010 - 02.2012
- Scopes, Anchors and Gateway
- Use the bulk load program to import discovered data from DLA
- Create new discovery profiles and maintain existing discovery profiles
- Troubleshoot Anchor and Gateway related problems E-CMDB Sync problems
- Maintain and Modify collation
- Properties based on requirement and need
- Worked on IBM TADDM, IBM License metric tool, IBM ITSM
- Co-ordinate with Platform / Oracle / Application teams for discovery and database related issues; Ensure backups are successful with the platform team
- Create Reports based on customer requirement
- Creating Scripts to collect custom information about various systems
- Pay close attention to detail and ability to follow through with open issues until resolved
- Work successfully in a cross-functional environment including development, networking, operating systems, database, and application servers
- In a team environment, handle multiple tasks simultaneously and adapt quickly to changes
- Actively worked with clients /Partners /Leads/ PMs on technical / architectural / Project related issues and resolution mechanisms
- Collaborate across verticals to understand future tactical requirements and strategic goals and design a roadmap for Analytic solutions
Education
Bachelor of Engineering - Computer Science
VISHVESHWARAYYA TECHNOLOGICAL UNIVERSITY
01.2009
Skills
- Salesforce CRM
- Lightning Components
- Triggers
- Apex
- Visualforce Pages/Components
- LWC,SOQL,SOSL
- JavaScript
- Salesforce Administration
- Agile Methodology
- Object-Oriented Programming
- Visualforce Pages
- Data Migration
- Certified Developer
- Business Analysis
- SOAP and RESTful Web Services
- GitHub collaboration
Certification
- Salesforce Admin Certification
- Flosum Professional Certification
- Salesforce App Builder Certification
Personal Information
Title: Salesforce Developer
Timeline
Salesforce Developer
Methode Electronics USA
12.2021 - 09.2024
Technology Specialist
Vodafone India PVT Lmt
12.2017 - 08.2020
Technology Specialist
WELLS FARGO
03.2012 - 02.2016
SYSTEM ADMINISTRATOR
IBM INDIA PVT LTD
03.2010 - 02.2012
Bachelor of Engineering - Computer Science
VISHVESHWARAYYA TECHNOLOGICAL UNIVERSITY