SHYAM KARUPARTY
Senior Engineering Manager, AI Operations
New York,NY
Summary
Senior Engineering Manager operating at the intersection of AI, Reliability, and Product Decision-making. Run NBCUniversal's AI Operations platform for Peacock, the system that ingests ~1M operational signals monthly across the streaming stack and decides which become real customer-impacting incidents. Increasingly drawn to the judgment layer underneath these systems: where AI should make the call, where humans should, and how that gets built into product. Background spans AIOps, ML-based event intelligence, vendor and platform strategy, AI feature rollout, and cross-functional delivery across media and telecom.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Senior Engineering Manager, AI Operations
NBCUniversal (Peacock)
10.2025 - Current
- Own platform direction for the AI Operations and event intelligence system that ingests ~1M operational signals monthly across Peacock's streaming stack and reduces them to a small set of customer-impacting incidents - a >99% noise reduction layer that decides what humans see, what gets auto-resolved, and what gets predicted before it surfaces.
- Supported NBC's largest live-event month in February 2026 - Winter Olympics opening and closing ceremonies, Super Bowl LX, and NBA All-Star Game with zero widespread customer-impacting outages, surfacing 70+ incidents incidents caught before customer impact.
- Own a company-level OKR driving the multi-quarter transformation of incident detection from manual to AI-driven, reported monthly to executive leadership, with AI features rolling out to production through 2026 to underwrite the target.
- Lead the multi-quarter capability migration from rules-based incident creation to ML-driven anomaly detection, root cause analysis, and dynamic incident prioritization - partnering with product, SRE, and senior leadership on tradeoffs and long-term direction.
- Drive cross-functional onboarding of 40+ data sources across 6+ engineering organizations, scaling the platform from a single-team tool into a shared decision layer for the streaming business.
- Own AI feature roadmap including probable cause enrichment, suggested priority, predictive incident creation, and user feedback loops - targeting reductions in mean-time-to-triage and mean-time-to-detect.
- Lead cross-regional teams across the US, Europe, and India focused on reliability, AI-driven automation, and operational visibility.
Engineering Manager, AI Operations
NBCUniversal (Peacock)
08.2023 - 09.2025
- Built the AI-driven event intelligence platform that processes alert ingestion, correlation, and incident creation for Peacock's streaming services - the system that decides which operational signals become real incidents and which get auto-suppressed.
- Designed and launched the centralized alert gateway that standardized data schemas across data sources and became the foundation for AI-driven correlation and decision-making.
- Shipped AI-generated incident summarization embedded directly into operational workflows - concise summaries with technical context, runbook data, and key contacts, reducing time-to-context for on-call engineers.
- Drove the vendor evaluation and platform selection that replaced the legacy rules-based AIOps system with an ML-driven incident intelligence platform owning the strategic case, technical evaluation, and migration roadmap.
- Implemented cross-domain correlation between change events and incidents to surface causal relationships and reduce diagnosis time.
- Improved operational outcomes by reducing MTTD and MTTR through proactive alerting, automation, and AI-driven root cause analysis.
- Managed and scaled cross-functional teams across the US, Europe, and India delivering platform, AI, and reliability improvements.
Platform Engineer
VERIZON (Employer: BeyondSOA Solutions, Inc.)
04.2019 - 08.2023
- Operated within a large-scale telecommunications environment supporting production systems serving millions of customers, where engineering decisions had direct customer-experience and business implications.
- Expanded scope from production support into platform engineering owning AWS-based infrastructure, Kubernetes environments, and observability stacks that became the foundation for service reliability across business-critical applications.
- Bullet 3:Partnered with engineering, operations, and business stakeholders to translate operational complexity into platform decisions including monitoring strategy, capacity planning, and incident workflow design.
DevOps Consultant
USPTO-SAIC (Employer: BeyondSOA Solutions, Inc.)
08.2017 - 03.2019
- Supported DevOps and cloud modernization initiatives for a federal client operating under strict compliance, audit, and regulatory constraints environments where stakeholder alignment and decision tradeoffs mattered as much as technical delivery.
- Contributed to AWS-based infrastructure, deployment pipelines, and monitoring systems, partnering across internal teams and federal client stakeholders to deliver in a regulated enterprise context.
Assistant System Engineer
Tata Consultancy Services
06.2014 - 06.2015
- Started in data engineering and ETL workflows for a GE client engagement, partnering directly with business and data analysts to translate operational data into reporting insights.
- Expanded into systems and infrastructure work supporting Linux-based environments and CI/CD pipelines, gaining early exposure to how production systems, analytics, and delivery workflows interconnect.
Education
Master of Science - Computer Software Engineering
University of Houston
Houston, TX 08.2015 - 04.2017
Skills
AI Product Strategy & Feature Rollout
AI Operations & Event Intelligence
Platform Strategy & Roadmap Tradeoffs
Vendor Evaluation & Build-vs-Buy Decisions
Systems Thinking & Operational Decision-Making
ML-Driven Decisioning & Anomaly Detection
Cross-Functional Leadership
Reliability Engineering at Scale
Executive Stakeholder Communication
Cross-Regional Team Leadership
Certification
AWS Certified Solutions Architect – Professional
Timeline
Senior Engineering Manager, AI Operations
NBCUniversal (Peacock)
10.2025 - Current
Engineering Manager, AI Operations
NBCUniversal (Peacock)
08.2023 - 09.2025
Platform Engineer
VERIZON (Employer: BeyondSOA Solutions, Inc.)
04.2019 - 08.2023
DevOps Consultant
USPTO-SAIC (Employer: BeyondSOA Solutions, Inc.)
08.2017 - 03.2019
Master of Science - Computer Software Engineering
University of Houston
08.2015 - 04.2017
Assistant System Engineer
Tata Consultancy Services
06.2014 - 06.2015