Shyana Luna
Bertucci's Kitchen & Bar
LOWELL,MA
7
years of professional experience
Dynamic General Manager with proven success in team building, customer relationship management, and operational efficiency. Expertise in problem resolution and time management drives consistent achievement of sales targets and enhances customer satisfaction.
Work History
General Manager
2 Years 5 Months- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Developed and implemented strategic marketing initiatives to drive revenue growth.
- Trained and mentored staff, fostering a collaborative team environment.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Led monthly performance reviews, setting goals for continuous improvement in service delivery.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Cashier
4 Years 9 Months- Processed customer transactions accurately and efficiently using point-of-sale system.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Assisted in maintaining cleanliness and organization of front-of-house areas for overall efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma
Skills
Leadership and team building
Problem resolution
Team player
Efficient multitasker
Effective leader
Time management
Training and coaching
Staff management
Training and development
Relationship building
Staff training/development
Staff supervision
Customer relationship management
Timeline
General Manager
Bertucci's Kitchen & Bar
02.2024 - 07.2026Read More
Cashier
Bertucci's Kitchen & Bar
05.2019 - 02.2024Read More
Greater Lowell Technical High School
High School Diploma
Read More