Shyann Ashbrook
Columbus,OH
Summary
Detailed member service associate known for having great organizational skills. Gifted at working with all types of members. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptable, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with member service, multitasking and time management abilities. Devoted to giving every member a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
SR MSR
Honda Federal Credit Union
Marysville, OH
08.2021 - Current
- Engaged with members to identify needs and provide solutions to inquiries. Maintained up to date knowledge of products and services. Resolved escalated member service issues and address members needs. Analyzed member complaints and services trends to identify and correct systematic issues. Engaged in active listening with members to confirm or clarify information and diffuse anger. Upheld high standards of member services by responding to inquiries, needs and problems. Maximized member satisfaction by handling member email, phone, and in person interactions.
Server
Bob Evans Restaurant
Bellefontaine, OH
09.2018 - 07.2021
- Greeted Guest with a smile. Provided excellent customer service to ensure satisfaction. assisted in training new employees. maintained knowledge of current menu items, garnishes, ingredients, and preparations methods. responded efficiently to guest inquiries and complaints in a professional manner. Monitored dining room for cleanliness and proper set up at all times. Ensured that each guest was served courteously, quickly and efficiently. performed opening and closing duties. Handled money transactions accurately while following company procedures for handling cash payments.
Hairstylist
Saturdays Hair Salon
Marysville, OH
07.2017 - 07.2018
- Greeted Customers, answered phone and booked appointments, Provided consultation to clients about their desired hairstyle and needs. Shampooed, Conditioned, cut, colored, and styled hair according to client's instructions. Performed chemical treatments. Applied highlights, lowlights and other coloring techniques. maintained cleanliness of workstation by sanitizing tools and equipment between used. Educated clients on proper care for at home. Recommended products to clients based on their individual needs. Attend trade shows and educational seminars to stay up to date on current trends in hairstyling. Developed relationships with new clients through referrals from existing customers.
Education
High School Diploma -
Ridgemont High School
01.2017
Cosmetology License - undefined
Ohio Hi-Point Career Center
01.2017
Skills
- Complaint Handling
- Strong Personal Skills
- Strong Customer Service
- Employee Development
- Customer Service Excellence
- Great Organization Skills
- Goal Setting
- Positive Attitude
- Great Problem Solving
- Attention to Detail
- Adaptability and Flexibility
- Professionalism
Timeline
SR MSR
Honda Federal Credit Union
08.2021 - Current
Server
Bob Evans Restaurant
09.2018 - 07.2021
Hairstylist
Saturdays Hair Salon
07.2017 - 07.2018
Cosmetology License - undefined
Ohio Hi-Point Career Center
High School Diploma -
Ridgemont High School