Shyann Bailey
Des Moines,IA
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
11
11
years of professional experience
Work History
Nanny
Self Employed
06.2022 - 02.2024
- Enhanced children's emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children's safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Small Business Owner
ShyHandcrafted
06.2021 - 05.2023
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Oversaw company social media and marketing efforts to expand brand awareness and attract new customers.
- Crafted handmade goods for business.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Delivery Driver
DoorDash
12.2020 - 02.2022
- Handled delivery in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
- 5 star rating from customers.
Server
The Beerhouse
10.2018 - 05.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Data Entry Specialist
Cognizant Technologies
06.2018 - 10.2018
- Completed accurate and efficient data entry and database updates to support business operations.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Adhered to strict data confidentiality policies to prevent information leakage.
Sales Associate
Groovy Goods
08.2017 - 06.2018
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
Ticket Escalation Specialist
MorphoTrust
07.2013 - 05.2014
- Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
- Resolved 50-400 tickets per day to keep queue clear and tickets moving efficiently.
- Drove customer escalations to resolution by engaging directly with clients.
- Handled client inquiries with exceptional professionalism and enthusiasm.
Education
Some College (No Degree) - Social Work (unfinished)
Grand Valley State University
Allendale, MIHigh School Diploma -
Bondurant-Farrar High School
Bondurant, IA05.2013
Skills
- Advanced Clerical Knowledge
- Attention to Detail
- Critical Thinker
- Data Processing
- Decision Making
- Microsoft Office
- Early Childhood Development
- Multitasking and Prioritization
- Strong Interpersonal Skills
- Time Management
- Written and Verbal Communication
- Workflow Management
Affiliations
- Fiber Artist
- Flow Artist
- Mother
References
References available upon request.
Timeline
Nanny
Self Employed
06.2022 - 02.2024
Small Business Owner
ShyHandcrafted
06.2021 - 05.2023
Delivery Driver
DoorDash
12.2020 - 02.2022
Server
The Beerhouse
10.2018 - 05.2020
Data Entry Specialist
Cognizant Technologies
06.2018 - 10.2018
Sales Associate
Groovy Goods
08.2017 - 06.2018
Ticket Escalation Specialist
MorphoTrust
07.2013 - 05.2014
Some College (No Degree) - Social Work (unfinished)
Grand Valley State University
High School Diploma -
Bondurant-Farrar High School
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