Shyann Franklin

Kingwood,TX

Summary

Resourceful professional in document management, known for high productivity and efficient task completion. Possess specialized skills in electronic records management, information governance, and digital preservation strategies. Excel in organization, communication, and problem-solving to enhance operational efficiency and data integrity.

Overview

years of professional experience

Work History

Document Specialist /Office Data Entry Clerk

City Ambulance Services

Houston

02.2024 - 01.2025

Managed document processes through scanning, filing and transmitting while following all standard procedures.
Created templates to standardize document formatting and layouts.
Provided detailed project management control documents for oversight of key projects.
Set up documents for individual projects based on specifications.
Verified accuracy and integrity of supplied data against established standards.
Prepared documents for scanning and indexing into the document management system.

Customer Service Representative

HEB Grocery Store

Houston, Texas

01.2022 - 12.2023

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent customer service to resolve customer complaints in a timely manner.
Developed strong relationships with customers by providing personalized assistance and support.

Education

High School Diploma -

Summer Creek Highschool