Shyanna Hobbs
New Boston,Ohio
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CPST Provider/ Case Manager
The Counseling Center, Inc.
09.2022 - Current
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Home Health Aide
Bernita Corporation
09.2020 - 11.2022
- Cared for mentally and physically handicapped clients in helping them with everyday tasks and maintaining overall health
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed 3-6 clients during a 12 hour shift.
Shift Supervisor
KBP Foods
03.2015 - 09.2021
- Supervised team members to ensure the shift ran smoothly and efficiently
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High school diploma -
Glenwood High School
New Boston, OH01.2015
Skills
- HIPAA
- Caregiving
- Case Management
- Problem-solving
- Case management
- Time management
- Case documentation
Certification
- CDCA Preliminary July2023
- CPR Certification
- Certified Medical Administrative Assistant
Timeline
CPST Provider/ Case Manager
The Counseling Center, Inc.
09.2022 - Current
Home Health Aide
Bernita Corporation
09.2020 - 11.2022
Shift Supervisor
KBP Foods
03.2015 - 09.2021
- CDCA Preliminary July2023
- CPR Certification
- Certified Medical Administrative Assistant
High school diploma -
Glenwood High School
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