Shyanne Curtis
Queens,
Summary
Professional hospitality and customer service specialist with 4+ years of experience delivering exceptional guest experiences in fast-paced, high-pressure environments. Skilled in customer care, conflict resolution, teamwork, and maintaining safety and professionalism at all times. CPR/AED/First Aid certified and trained in aviation safety standards and emergency procedures through FlightSafety International. Recognized for adaptability, strong communication, and creating positive experiences through a customer-first, safety-focused approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Caregiver
Senior Helpers
04.2021 - 12.2024
- Responded calmly and efficiently to medical situations and emergencies, prioritizing client safety
- Delivered compassionate, safety-focused care, ensuring professionalism and confidentiality for clients
- Built strong relationships through attentive communication and personalized service, enhancing client satisfaction
- Adapt quickly to changing client needs and schedules in fast-paced environments
Server/Captain/Bartender
Fox Hollow Banquet Hall
01.2019 - 01.2021
- Led service teams as Captain, coordinating staff operations and maintaining elevated hospitality standards during large-scale events and VIP functions
- Managed food and beverage service, including wine presentation, cocktail preparation, and premium dining experiences
- Delivered high-level guest service in fast-paced hospitality environments, enhancing event execution and creating exceptional customer experiences
- Anticipated guest needs and accommodated special requests with professionalism, discretion, and attention to detail
- Resolved guest concerns efficiently, fostering a calm, positive, and customer-focused atmosphere
- Trained and supported new team members, strengthening teamwork and service excellence
Education
Associate of Arts - Liberal Arts & Sciences
Queensborough Community College
Queens, NY12-2021
Skills
- Passenger Safety & FAA Compliance
- Conflict Resolution & Customer Service
- Team Communication & Collaboration
- Pre/Post-Flight Operations
- Emergency & Medical Response
- Cultural Awareness & Professionalism
- Safety-Focused Hospitality
- Food & Beverage Service
- Adaptability in On-call, Dynamic Flight Schedules
Certification
- CPR/AED/First Aid, American Red Cross (Valid Through 2026)
- Corporate Flight Attendant Training, FlightSafety, Teterboro, NJ. (Feb. 2026)
- Mixology Certification, 1800-Bartend School (March 2024)
Timeline
Personal Caregiver
Senior Helpers
04.2021 - 12.2024
Server/Captain/Bartender
Fox Hollow Banquet Hall
01.2019 - 01.2021
Associate of Arts - Liberal Arts & Sciences
Queensborough Community College